酒店英语(第3版高等院校专业英语系列教材)

内容简介 本书基于酒店的各种工 作情境进行构思、设计和编 写，着重从提高酒店从业人 员的英语交际能力出发，兼 顾酒店理论知识的提升。 本书在内容上涉猎广泛 ，专业性和实用性强。从酒 店概述到酒店工作过程，主 题包括客房预订、接待服务 、入住登记、礼宾服务、客 房服务、订餐、引位、点菜 、上菜、送餐、解决投诉、 餐饮结账、娱乐休闲服务、 商务服务、退房等。内容以 场景主题描述为主，使学生 能够进行情景模拟交流。 在本书的编写过程中， 作者广泛听取各类星级酒店 员工的建议和意见。本书可 作为高等职业院校、高等专 科院校、成人高等院校、本 科院校酒店管理专业、旅游 管理专业的教材，也可作为 酒店、餐饮业员工的培训用 书。

张丽君，青岛职业技术学院英语系教授。主持省级以上课题三项，发表论文十余篇。

CHAPTER Ⅰ OVERVIEW OF THE HOSPITALITY INDUSTRY CHAPTER Ⅱ THE FRONT OFFICE AND ITS SECTIONS Lesson 1 Introduction to the Front Office Lesson 2 Room Reservations Lesson 3 Bell Service Lesson 4 Concierge Service Lesson 5 Check in Lesson 6 Telephone Service Lesson 7 Business Center Lesson 8 Cashier''s Service CHAPTER Ⅲ THE HOUSEKEEPING DEPARTMENT AND ITS SECTIONS Lesson 1 Introduction to the Housekeeping Department Lesson 2 Regular Services Lesson 3 Laundry Service Lesson 4 Personalized Housekeeping Service Lesson 5 Dealing with Emergencies CHAPTER Ⅳ THE FOOD AND BEVERAGE DEPARTMENT Lesson 1 Introduction to the Food and Beverage Department Lesson 2 Taking Restaurant Reservations Lesson 3 Hosting Lesson 4 Taking Orders Lesson 5 Serving Dishes Lesson 6 Bar Service Lesson 7 Room Service Lesson 8 Paying the Bill CHAPTER Ⅴ THE HEALTH AND RECREATION CLUB Lesson 1 Introduction to the Health and Recreation Club Lesson 2 Beauty Salon Lesson 3 Gym Lesson 4 Sauna Bath and Spa Lesson 5 Swimming, Golf, and Karaoke CHAPTER Ⅵ OTHER SERVICES IN THE HOTEL Lesson 1 Dealing with Complaints Lesson 2 Shopping