组织行为学（原书第9版）

本书共分为15章，涵盖了组织行为学领域传统的基础内容，如社会认知、激励理论、工作团队领导行为、组织文化、组织变革等，也将最新的组织行为学研究成果呈现给读者，如自我概念模型、工作场所情绪、社会认同理论、设计思维、全球思维、四驱力理论等。本书注重理论与实践的关联，通过设置批判思考、课堂练习等栏目并融人全球化的丰富案例，帮助读者更直观地理解组织行为学领域的概念和理论，了解组织行为学的发展趋势，并掌握如何在工作中运用组织行为学知识解决实际的管理问题。

史蒂文·L.麦克沙恩(Steven L.McShane) 西澳大利亚大学管理研究院的管理学教授，加拿大西蒙弗雷泽大学和皇后大学客座教授。他在加拿大、澳大利亚、新加坡等全球各地为工商管理硕士（MBA）、企业高层管理者以及博士生讲授课程，精湛的教学艺术深受学员好评。他曾经担任加拿大行政管理科学学会(相当于美国管理学会)主席，西蒙弗雷泽大学研究生培养项目主任，研究领域包括新员工社会化、解聘失误、工作评价的性别偏差等方向。曾经撰写多部管理学教材，其中包括麦克劳-希尔公司出版的《管理学》等畅销教材。

目　录 前　言 2.3　工作场所中的价值观 ···················38 2.4　道德价值观与行为 ······················41 2.5　跨文化价值观····························44 本章概要 ········································47 关键术语 ········································48 批判性思考 ·····································48 案例研究　SNC-LAVALIN 集团 ············49 课堂练习 1　测试你的人格知识 ············51 课堂练习 2　个人价值观测验 ···············52 小组练习　道德困境事例 ····················52 第 1 章　组织行为学导论 ····················· 1 学习目标 ········································· 1 开篇案例　GLOB 的高招 ····················· 1 1.1　欢迎进入组织行为学领域 ·············· 2 1.2　为什么组织行为学是重要的············ 4 1.3　组织行为学的知识根基 ················· 9 1.4　新兴的工作环境 ·························12 1.5　个体行为与业绩的 MARS 模型·······18 1.6　个体行为类型····························20 1.7　旅程开始··································23 本章概要 ········································24 关键术语 ········································25 批判性思考 ·····································26 案例研究 1　Mother Parkers 提高工作 第 3 章　组织中的自我感知和他人感知···55 学习目标 ········································55 开篇案例　格拉迪斯·孔的遭遇 ···········55 3.1　自我概念：我们如何感知自己········56 3.2　感知我们周围的世界 ···················62 3.3　具体的知觉过程和问题 ················65 3.4　改善知觉··································71 3.5　全球思维：发展跨国界的知觉········74 本章概要 ········································75 关键术语 ········································76 批判性思考 ·····································77 案例研究 1　连接两个世界··················78 案例研究 2　HY 乳品公司···················79 课堂练习　谁是谁·····························80 小组练习　培养全球思维的个人和 　　　　　　环境安全性的行为·············26 案例研究 2　文书工作也可以很有趣 ······28 课堂练习　以下说法正确吗 ·················28 第 2 章　个体差异：人格和价值观·········30 学习目标 ········································30 开篇案例　在全球最大的对冲基金— 桥 　　　　　水基金工作不是一件易事······30 2.1　组织中的人格和五因素模型···········31 2.2　其他关于人格的观点：黑暗三联征 　 　和 MBTI 类型····························35 　　　　　组织策略··························82 X 第 4 章　职场情绪、态度和压力 ···········83 团队练习　奖金决策练习 ·················· 138 第 6 章　绩效管理的应用实践 ············ 140 学习目标 ········································83 开篇案例　Denny Chavez 确保有足够的 　　　　　银制餐具和纸巾供顾客享用 学习目标 ······································ 140 开篇案例　Softcom 有限公司— 尼日 　　　　　午餐时使用 ·······················83 4.1　工作场所中的情绪 ······················84 4.2　工作场所情绪管理 ······················89 4.3　情绪智力··································91 4.4　工作满意度·······························93 4.5　组织承诺··································97 4.6　工作压力及其管理 ······················98 本章概要 ······································ 103 关键术语 ······································ 104 批判性思考 ··································· 104 案例研究　戴安娜的失望：晋升的绊 　　　　　利亚新兴科技行业的一颗耀 　　　　　眼明星··························· 140 6.1　金钱在工作场所中的意义 ··········· 141 6.2　经济奖励实践·························· 142 6.3　提高奖励效果·························· 146 6.4　工作设计实践·························· 148 6.5　工作设计和工作动机 ················· 150 6.6　激励的工作设计实践 ················· 152 6.7　心理授权应用·························· 154 6.8　自我领导实践·························· 156 6.9　自我领导的有效性 ···················· 158 6.10　自我领导的个人和情境预测因素··· 159 本章概要 ······································ 159 关键术语 ······································ 160 批判性思考 ··································· 161 案例研究　YakkaTech 公司················ 161 小组练习　学生工作丰富吗 ··············· 162 　　　　　脚石 ····························· 105 课堂练习　基于优势的指导 ··············· 107 小组练习　根据情绪劳动对岗位排序···· 108 第 5 章　员工激励的基础 ·················· 109 学习目标 ······································ 109 开篇案例　绩效考核的迭代 ··············· 109 5.1　员工激励、驱动力和需求 ··········· 110 5.2　驱动力激励理论 ······················· 112 5.3　激励的期望理论 ······················· 117 5.4　实践中的期望理论 ···················· 118 5.5　组织行为改变理论与社会认知 第 7 章　决策与创新························ 165 学习目标 ······································ 165 开篇案例　澳昱冠集团 ····················· 165 7.1　决策的理性选择范式 ················· 166 7.2　识别问题和机遇 ······················· 169 7.3　搜寻、评估与选择备选方案········· 171 7.4　情绪、直觉与决策 ···················· 174 7.5　执行和评估决策 ······················· 176 7.6　创新 ····································· 178 7.7　决策中的员工参与 ···················· 184 本章概要 ······································ 187 关键术语 ······································ 188 批判性思考 ··································· 188 案例研究 1　KGame 如何提高员工的 　 　理论 ····································· 119 5.6　目标设定和反馈 ······················· 122 5.7　组织公平································ 126 本章概要 ······································ 131 关键术语 ······································ 133 批判性思考 ··································· 133 案例研究 1　辛辛那提超级三明治餐厅 ··· 133 案例研究 2　Steelfab Corp················· 134 小组练习　预测哈里的工作努力程度···· 135 课堂练习　需求排序练习 ·················· 137 　　　　 　创造力 ························· 189 XI 案例研究 2　被错误问题困扰 ············· 190 课堂练习 1　员工参与的问题 ············· 192 课堂练习 2　创新性脑力挑战 ············· 194 案例研究　SILVER LINES：团队 　　　　　沟通的挑战 ····················· 253 小组练习 1　跨文化沟通游戏 ············· 255 小组练习 2　视觉说明练习················ 256 第 8 章　团队动力··························· 195 第 10 章　工作场所中的权力与影响力 ·· 257 学习目标 ······································ 195 开篇案例　团队是美国陆军成功执行 学习目标 ······································ 257 开篇案例　你的个人品牌就是做你自己 ··· 257 10.1　权力的含义 ··························· 258 10.2　组织中的权力来源··················· 260 10.3　权力的权变因素 ····················· 263 10.4　社交网络权力 ························ 266 10.5　权力的结果 ··························· 269 10.6　影响他人 ······························ 269 10.7　组织政治 ······························ 274 本章概要 ······································ 276 关键术语 ······································ 277 批判性思考 ··································· 277 案例研究 1　RESONUS 公司 ············· 278 案例研究 2　摩根大通的鲸鱼 ············· 280 小组练习 1　破译社交网络················ 281 小组练习 2　宾果网络······················ 282 小组练习 3　管理上司······················ 282 　　　　　任务的核心 ····················· 195 8.1　团队和非正式群体 ···················· 196 8.2　团队的优缺点·························· 198 8.3　团队有效性模型 ······················· 200 8.4　团队设计要素·························· 202 8.5　团队发展过程·························· 207 8.6　自我管理团队·························· 214 8.7　远程（虚拟）团队 ····················· 216 8.8　团队决策································ 218 本章概要 ······································ 221 关键术语 ······································ 222 批判性思考 ··································· 222 案例研究　Conifer 公司···················· 223 团队练习 1　团队塔的力量················ 225 团队练习 2　人体跳棋······················ 225 团队练习 3　在月球上生存················ 226 第 9 章　团队与组织中的沟通 ············ 229 第 11 章　工作场所中的冲突与沟通 ····· 283 学习目标 ······································ 229 开篇案例　斯图尔特·巴特菲尔德······· 229 9.1　沟通的重要性·························· 230 9.2　沟通渠道································ 233 9.3　选择最好的沟通渠道 ················· 238 9.4　沟通障碍（噪声）······················ 243 9.5　跨文化与跨性别沟通 ················· 244 9.6　改善人际沟通·························· 246 9.7　改善跨层级沟通 ······················· 247 9.8　通过小道消息进行沟通 ·············· 249 本章概要 ······································ 251 关键术语 ······································ 252 批判性思考 ··································· 253 学习目标 ······································ 283 开篇案例　航空公司机组人员之间的 　　　　　公开冲突························ 283 11.1　冲突的定义及结果··················· 284 11.2　新兴观点：任务冲突与关系冲突 ··· 286 11.3　冲突过程模型 ························ 288 11.4　组织中冲突的结构性来源 ·········· 289 11.5　人际冲突处理方式··················· 292 11.6　冲突管理的结构性方法 ············· 295 11.7　第三方介入的冲突解决 ············ 298 11.8　通过谈判解决冲突··················· 299 本章概要 ······································ 306 关键术语 ······································ 307 XII 批判性思考 ··································· 307 案例研究 1　Maelstrom 通信公司 ········ 308 案例研究 2　Discord 投资公司············ 309 课堂练习　冲突处理事件 ·················· 310 团队练习　金橘冲突角色扮演 ············ 313 第 14 章　组织文化 ························· 363 ······································ 363 学习目标 开篇案例　优步的价值观清单 ············ 363 14.1　组织文化的要素 ····················· 364 14.2　通过文化制品解读组织文化 ······· 368 14.3　组织文化的重要性··················· 370 14.4　组织文化融合 ························ 374 14.5　变革和强化组织文化················ 376 14.6　组织社会化 ··························· 378 本章概要 ······································ 382 关键术语 ······································ 383 批判性思考 ··································· 383 案例研究　希尔顿的转变 ·················· 384 团队练习　组织文化隐喻 ·················· 385 课堂练习　诊断组织文化 ·················· 386 第 12 章　组织体系中的领导力··········· 315 学习目标 ······································ 315 开篇案例　愿景和榜样的力量 ············ 315 12.1　什么是领导力 ························ 316 12.2　变革型领导观点 ···················· 317 12.3　管理型领导观点 ····················· 322 12.4　路径 - 目标和领导替代理论 ······· 324 12.5　内隐领导力观点 ····················· 327 12.6　领导力个人特质观点················ 328 12.7　领导力中的跨文化和性别问题 ···· 332 本章概要 ······································ 333 关键术语 ······································ 334 批判性思考 ··································· 335 案例研究　生活之窗························ 335 团队练习　领导力诊断分析 ··············· 337 第 15 章　组织变革 ························· 388 学习目标 ······································ 388 开篇案例　渴望变革的专业团队 ········· 388 15.1　勒温力场分析模型··················· 389 15.2　理解变革的阻力 ····················· 390 15.3　解冻、变革和再冻结················ 392 15.4　领导、联盟、社交网络和 第 13 章　组织结构设计 ··················· 338 　　　试点项目 ····························· 397 15.5　组织变革的四种方法················ 399 15.6　组织变革中的跨文化和道德问题··· 405 15.7　组织行为：征程仍在继续 ·········· 405 本章概要 ······································ 405 关键术语 ······································ 407 批判性思考 ··································· 407 案例研究　交易保险公司 ·················· 407 小组练习　战略变革事件 ·················· 409 学习目标 ······································ 338 开篇案例　三星的新组织结构 ············ 338 13.1　劳动分工与协调 ····················· 339 13.2　组织结构的要素 ····················· 343 13.3　部门化的形式 ························ 347 13.4　组织设计的权变因素················ 357 本章概要 ······································ 359 关键术语 ······································ 360 批判性思考 ··································· 360 案例研究　梅里特面包店 ·················· 360 小组练习　ED Club 练习 ·················· 362 附录　理论构建与系统研究方法 ········· 411 参考文献 ······································ 419 译者后记 ······································ 522