Unit 1 Linguistic Features of Commercial English Emails
Unit 2 Principles for Writing Effective Commercial Emails
Unit 3 Establishing Strong Business Relationships
Unit 4 Inquiries and Replies
Unit 5 Offers and Counteroffers
Unit 6 Sales Promotions
Unit 7 Orders
Unit 8 Payments
Unit 9 Packaging
Unit 10 Shipping
Unit 11 Insurance
Unit 12 Complaints and Claims
Keys to Parts of the Exercises
