UNIT 1 Room Reservation
UNIT 2 Front Desk (I)
UNIT 3 Front Desk (II)
UNIT 4 Bell Service
UNIT 5 Room Service (I)
UNIT 6 Room Service (II)
UNIT 7 Food and Beverage Service (I)
UNIT 8 Food and Beverage Service (II)
UNIT 9 Recreational Service
UNIT 10 Shopping
UNIT 11 Business Center
UNIT 12 Foreign Exchange
UNIT 13 Maintenance Service
UNIT 14 Dealing with Complaints
UNIT 15 Payment Handling
不规则动词表
词汇表
