UNIT 1: Room Reservation
UNIT 2: Front Desk (I)
UNIT 3: Front Desk (II)
UNIT 4: Bell Service
UNIT 5: Room Service (I)
UNIT 6: Room Service (II)
UNIT 7: Food and Beverage Service (I)
UNIT 8: Food and Beverage Service (II)
UNIT 9: Recreational Service
UNIT 10: Shopping
UNIT 11: Business Center
UNIT 12: Foreign Exchange
UNIT 13: Maintenance Service
UNIT 14: Dealing with Complaints
UNIT 15: Payment Handling
