高校院系心理育人工作手册

《高校院系心理育人工作手册》主要讲解高校大学生心理相关工作的流程和经验总结，是一本针对院系心理育人工作的实用指南。 本书从多个角度深入探讨了院系心理育人工作的角色定位、融媒体立体化平台搭建、心理资源体系建设与利用、辅导员工作实操流程及经验总结、家校沟通优秀案例、学生心理危机干预以及驻楼辅导员心理育人工作等内容，为读者提供实现途径及可操作的方式方法，帮助读者了解院系心理育人工作对学生成长成才的重要性，适用于高校院系的辅导员、心理咨询师、教育工作者等人员，也可作为高校心理健康教育和心理育人工作的参考书。

刘卉 ---------------------------- 刘卉，北京大学学生心理健康教育与咨询中心主任、副教授。任北京高教学会心理素质教育研究分会副会长，中国心理卫生协会大学生心理咨询专委会常务委员。十九年从事大学生思想政治教育工作，在北京大学多年参与《思想道德修养与法律基础》、《大学生职业生涯规划》课程讲授，主持《心理素质拓展》课程。主持多项省部级课题，发表二十余篇研究论文。主持的大学生思政教育实践项目多次获北京市优秀创新项目奖。曾获全国辅导员年度人物提名奖，北京市优秀德育奖、北京市优秀辅导员等奖项。

目 录 第一章 走进院系心理育人 ·························································· 1 第一节 院系心理育人的角色定位 ··········································· 3 一、国内外高校院系心理育人比较 ····································· 3 二、国内高校院系心理育人角色定位 ·································· 6 第二节 院系在高校心理育人工作中的作用 ······························· 8 一、推动院系思想政治教育有效开展 ·································· 8 二、助力学生全面发展 ···················································· 9 第三节 院系心理育人优秀案例 ——“一站式”学生社区服务建设与发展 ····················· 9 一、国内外高校“一站式”学生社区服务发展历程及运行 特点 ······································································ 9 二、国内“一站式”学生社区建设参考案例 ······················· 12 三、国内高校“一站式”学生社区综合育人的思考与展望 ······ 20 第二章 院系心理育人立体化平台搭建 ········································· 23 第一节 线下心理健康教育活动的设计与实施 ·························· 26 一、“心理健康活动定制”——常见心理健康教育活动 ··········· 26 二、团体辅导 ······························································ 28 高校院系心理育人工作手册 IV 第二节 特色心理育人活动示例 ············································ 38 一、示例一：传统心理健康教育活动——心理情景剧 ············ 38 二、示例二：特色“心理”+健康育人心理活动 ——5·25 全国大学生心理健康日夜奔活动 ····················· 41 三、示例三：创新心理健康教育活动 ——心理沉浸剧本《P 大模拟器》 ······························ 44 第三节 院系新媒体矩阵平台搭建 ········································· 46 一、微信公众号的设计思路 ············································ 47 二、微信视频号的设计思路 ············································ 48 第三章 院系心理资源体系建设与利用 ········································· 53 第一节 院系二级心理辅导站 ··············································· 55 一、心理辅导站的角色定位 ············································ 55 二、心理辅导站的工作内容 ············································ 57 三、心理辅导站的队伍建设 ············································ 58 四、心理辅导站的硬件建设 ············································ 59 五、心理辅导站的心理咨询室建设 ··································· 60 第二节 院系全员育人成合力 ··············································· 62 一、辅导员的学生心理工作 ············································ 62 二、班主任的学生心理工作 ············································ 65 三、研究生导师的学生心理工作 ······································ 68 四、心理委员的学生心理工作 ········································· 70 第三节 院系心理服务能力提升 ············································ 73 一、完善学习培训制度 ·················································· 73 二、建立实践督导制度 ·················································· 74 三、常规培训主题 ························································ 74 目 录 V 第四节 发掘院系资源开展特色服务 ······································ 77 一、发挥专业优势 ························································ 77 二、善用师资力量 ························································ 78 三、利用场地资源 ························································ 80 四、增强朋辈辅导 ························································ 81 五、各院系资源共享与合作 ············································ 82 第五节 加强院系与学校的沟通协作 ······································ 86 一、协同学校各部门做好学生心理危机干预工作·················· 86 二、与驻楼辅导员合作全面帮助重点关注学生 ···················· 87 第四章 辅导员工作实操流程及经验总结 ······································ 91 第一节 辅导员与学生沟通技巧及成功案例 ····························· 93 一、与学生沟通时的常见问题 ········································· 93 二、应对沟通困难的有效经验 ········································· 94 三、辅导员与学生沟通的成功案例分享 ····························· 98 四、资深辅导员对新手辅导员的建议 ······························· 103 第二节 辅导员与学生家属沟通要点及注意事项 ······················ 105 一、什么时候辅导员需要与学生家属进行沟通 ··················· 105 二、与学生家属沟通过程中的常见困难 ···························· 107 三、与学生家属进行沟通的有效方式方法 ························· 108 四、辅导员与学生家属进行沟通的成功案例分享················· 110 五、资深辅导员对新手辅导员的建议 ······························· 115 第三节 跨院系沟通与合作的方式方法 ·································· 116 一、什么情况下会出现跨院系的沟通与合作 ······················ 116 二、跨院系沟通过程中的常见问题 ·································· 117 三、跨院系沟通的要点 ················································· 117 四、跨院系沟通的成功案例分享 ····································· 117 五、资深辅导员对新手辅导员的建议 ······························· 118 高校院系心理育人工作手册 VI 第四节 应激突发事件的处理流程及经验 ······························· 119 一、高校应激突发事件的常见类型 ·································· 119 二、对高校应激突发事件的处理流程 ······························· 119 三、舆情管控事件的成功案例分享 ·································· 123 四、资深辅导员对新手辅导员的建议 ······························· 125 第五节 辅导员如何进行自我关照 ········································ 126 一、高校学生管理工作的问题与困难 ······························· 126 二、高校辅导员进行自我关照的方式 ······························· 127 三、对高校学生工作的开展建议 ——构建支持与挑战共存的系统 ································ 130 第五章 大学生心理危机干预工作 ·············································· 133 第一节 大学生心理危机干预体系构建 ·································· 136 一、“四级”预警防控体系介绍 ······································· 136 二、院系“网格化”预警防控体系搭建 ···························· 138 第二节 大学生心理危机预警、识别与干预 ···························· 140 一、大学生心理危机预警 ·············································· 140 二、大学生心理危机识别 ················