Unit 1 Overview
Functions of business correspondence
Criteria for effective business writing
Words and tone in business writing
The unique importance of e-mails and faxes
Unit 2 Business Letters
Introduction
Elements of business letters
Formats of business letters
Strategies for writing a business letter
Letters to customers and suppliers
Letters on staff matters
Personal business letters
Unit 3 Memos and Minutes
Introduction: Memos
Formats of memos
Features of memos
Introduction: Minutes
Preparing minutes for a meeting
Features of minutes
Formats of minutes
Requirements of minutes writing
Unit 4 Business Reports
Introduction
Five-step plan for a business report
Business report formats
Four types of short reports
Unit 5 Business Proposals
Introduction
Three types of formal business proposals
Key elements of winning business proposals
Strategies for writing a business proposal
Business-proposal formats
Checklist for business proposals
Unit 6 Business Advertisements
Introduction
Basics of advertisements
Types of advertisements
Language features of advertisements
Excellent advertising words and phrases for ad writing
Steps to writing successful advertisements
Samples of successful advertisements
Unit 7 Tender and Bidding Documents
Introduction
General procedures for tendering
Two types of tenders
Forms and contents of the invitation for bids
Preparing bidding documents
Forms and contents of bidding documents
Language features of tender and bidding documents