酒店英语实训活页教程(第2版)

本书是根据酒店，特别 是五星级酒店，对从业人员 的需求特点而编写的一本实 训教材，以酒店英语职业技 能培养为中心，将英语语言 习得与岗位服务技能相结合 ，旨在培养能从事涉外酒店 服务管理各岗位业务操作的 应用型、外向型专门人才。 本教材共设计有12个项目（ Project），每单元涉及一个 酒店的典型工作场景项目； 每个项目又由6个不同的学 习活动（Activity）组成，分 别为“岗位认知——了解服 务流程及技能要点——语言 知识积累——基本技能训练 ——更多技能提升——智慧 酒店”；通过这6个活动的学 习流程，学生可以打下坚实 的语言基础、锻炼够硬的职 业素质，对酒店行业也会有 更清晰的认知，对自己的职 业生涯有一个科学的规划。

二维码教学辅助资源列表 Project 1 Room Reservation 客房预订 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 2 Bell Service 行李服务 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 3 Check-in 入住登记 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 4 Switchboard 总机 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 5 Chamber Service 客房清洁服务 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 6 Laundry Service 洗衣服务 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 7 Room Service 客房送餐服务 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 8 Seating the Guests 安排客人就座 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 9 Serving at the Table 餐中服务 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 10 Banquet Service 宴会服务 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 11 Convention and Exhibition Service 会展服务 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving Skills 技能学习 Activity 3 Build Your Language 语言储备 Activity 4 Train Your Basic Skills 技能实训 Activity 5 Further Your Skills 技能提升 Activity 6 At the Smart Hotel 智慧酒店 Rate Your Progress 自我评估 Project 12 Cashier''s Service 收银服务 Activity 1 Get to Know the Post 岗位认知 Activity 2 Equip Yourself with the Serving