Module 1 FrontOffice
Unit 1 Introduction to Front Office
Unit 2 Front-desk Services
Unit 3 Services after Check-in
Unit 4 Operator Services
Module 2 Housekeeping Services
Unit 1 Housekeeping Services
Unit 2 Laundry Services
Unit 3 Emergency Services
Module 3 Food and Beverage
Unit 1 Chinese Restaurant
Unit 2 Western Restaurant
Appendix
Appendix Ⅰ: Common Sentences for an Operator
Appendix Ⅱ: Common Spoken English for Front Desk Service
Appendix Ⅲ: Hotel Terminology
Appendix Ⅳ: 30 Common English Sentences for Dinner Service
Appendix Ⅴ: Common Spoken English for Housekeeping Service
Appendix Ⅵ: Common Questions of Competition for Dinner Service
References
