饭店服务英语(第五版)

本书为“十四五”职业教 育国家规划教材。本书根据 饭店业相关职业岗位的实际 工作需要，从切实提高饭店 服务人员的英语交际能力出 发进行构思、设计和编写。 全书设3个专题共19个单元 ，每个单元包括单元要点、 模拟训练、拓展阅读、综合 练习4个部分。书后附有饭 店服务英语常用专业词汇。 本书可作为高等职业教 育本科、专科及应用型本科 院校酒店类专业的教学用书 ，还可作为饭店从业人员的 业务参考书。

Workshop One English for Front Office Unit 1 Room Reservation Part One Key Points for Teaching, Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part Two Simulation Training New Words and Technical Terms Sentence Patterns Sample Dialogues Dialogue l FIT Reservation (Basic Procedures) Dialogue 2 A Group Reservation Dialogue 3 We Are Fully Booked Classroom Activities Part Three Extended Reading Room Reservation Part Four Exercises Unit 2 Reception Part One Key Points for Teaching, Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part Two Simulation Training New Words and Technical Terms Sentence Patterns Sample Dialogues Dialogue l A Guest with Advance Reservation Checks ir Dialogue 2 Registering a Tour Group Dialogue 3 Receiving a Walk-in Guest Dialogue 4 Money Exchange Classroom Activities Part Three Extended Reading What Should Hotel Receptionists Do? Part Four Exercises Unit 3 Bell Service Part One Key Points for Teaching, Learning & Assessment in the Unit Learning Objectives Key Points in the Unit Part Two Simulation Training New Words and Technical Terms Sentence Patterns Sample Dialogues Dialogue l Receiving a Guest & Bringing Him to His Room Dialogue 2. Running Errands for Guests Dialogue 3 Getting Down the Luggage before the Guests Check out Dialogue 4 Hiring a Taxi Classroom Activities Part Three Extended Reading The Front Desk Employees Part Four Exercises Unit 4 Executive Floor Part One Key Points for Teaching, Learning & Assessment in the Unit