组织行为学 第5版

如今的组织管理中，四个最基本的关系：个人与目标的关系、个人与组织的关系、组织与环境的关系以及组织与变化的关系，都完全改变了。随之而来的新范式必然也将逐渐融入组织行为学的经典框架，本教材不仅强调对基本概念和理论的准确把握，更突出对环境的分析，以及新环境影响下的组织行为、组织学习、组织网络的创新和价值。组织管理的核心价值，需要回归到组织赋能与激活人，以响应“现实”组织的特征。本教材不仅融入了大量实际案例，以阐释组织行为学的主要管理理论、核心问题和现实管理中的应用场景，还通过团队练习、网络练习、自我测试等增强可读性、趣味性与实用性。

如今的组织管理中，四个最基本的关系：个人与目标的关系、个人与组织的关系、组织与环境的关系以及组织与变化的关系，都完全改变了。随之而来的新范式必然也将逐渐融入组织行为学的经典框架，本教材不仅强调对基本概念和理论的准确把握，更突出对环境的分析，以及新环境影响下的组织行为、组织学习、组织网络的创新和价值。组织管理的核心价值，需要回归到组织赋能与激活人，以响应“现实”组织的特征。本教材不仅融入了大量实际案例，以阐释组织行为学的主要管理理论、核心问题和现实管理中的应用场景，还通过团队练习、网络练习、自我测试等增强可读性、趣味性与实用性。

第 1章  数字时代的组织管理 ········· 1学习目标 ·······································1引例  “数字员工”已悄然登场，将    带来怎样的组织变革 ·················11.1  组织、组织行为与组织行为学 ·······21.2  组织行为学的演进 ·····················51.3  组织行为学的学科特性与学科     体系 ···································· 101.4  组织行为学的价值 ··················· 121.5  数字技术下组织行为学与组织     管理重构 ······························ 14本章回顾 ····································· 20关键术语 ····································· 21课堂讨论 ····································· 21团队练习 ····································· 21我的期望 ····································· 21网络练习 ····································· 22自我测试  这些都合理吗 ················· 22 案例分析  40年成长为世界 500强 ····· 23网站推荐 ····································· 25微信公众号推荐 ···························· 25参考文献 ····································· 25<br />第 2章  认知个体  ·····················27学习目标 ····································· 27引例  ChatGPT之父山姆·奥特曼 ······ 272.1  多元化个体 ··························· 28<br />2.2  个体行为的基础 ······················ 382.3  数字化时代的个体 ··················· 52本章回顾 ····································· 55关键术语 ····································· 56课堂讨论 ····································· 56团队练习 ····································· 56网络练习 ····································· 57自我测试  MBTI职业性格测试 ·········· 57案例分析  “00后”真的在整顿职场吗 ··· 57网站推荐 ····································· 59参考文献 ····································· 59<br />第 3章  个体动机与激励 ·············61学习目标 ····································· 61引例  “别人家的公司”发福利了 ········ 613.1  个体动机与激励 ······················ 623.2  内容型激励理论 ······················ 643.3  过程型激励理论 ······················ 693.4  调整型激励理论 ······················ 763.5  综合激励模式 ························· 793.6  数字化时代的激励实践 ·············· 85本章回顾 ····································· 88关键术语 ····································· 88课堂讨论 ····································· 88团队练习 ····································· 89网络练习 ····································· 90自我测试  自我激励程度评估 ············ 90案例分析  小米集团的激励之路 ········· 90网站推荐 ····································· 93<br />微信公众号推荐 ···························· 93参考文献 ····································· 93<br />第 4章  个体与组织的协同 ···········94学习目标 ····································· 94引例  热爱的力量：泡泡玛特与员工    的契合 ······························· 944.1  与组织协同的个体因素 ·············· 964.2  个体的组织社会化 ··················· 964.3  自我效能感 ··························· 984.4  胜任力  ·······························1004.5  心理契约 ·····························1034.6  数字化时代的个体与组织协同 ····106本章回顾 ····································108关键术语 ····································108课堂讨论 ····································108团队练习 ····································109网络练习 ····································109自我测试  自我效能感自测 ··············109案例分析  陈国豪和广工男篮：含蓄    “魔兽”和低调“群狮”的    匹配共赢 ······················ 110网站推荐 ···································· 111微信公众号推荐 ··························· 111参考文献 ···································· 111<br />第 5章  群体与社群 ················· 113学习目标  ··································· 113引例  乐高“新社群”：共享共创 ······· 1135.1  人以群分 ····························· 1145.2  群体属性 ····························· 1175.3  群体行为特性 ························1215.4  群体决策 ·····························1315.5  社群 ···································135本章回顾 ·················关键术语 ····································139课堂讨论 ····································139团队练习 ····································140网络练习 ····································141自我测试  群体内聚 ······················141案例分析  正和岛：打造中国企业家    的自由社交与分享部落 ·····142网站推荐 ····································144微信公众号推荐 ···························144参考文献 ····································144<br />···················138<br /><br />第 6章  团队管理 ···················· 145学习目标 ····································145引例  国美“摸鱼门”：数字化监控下    的知识型员工管理之道 ···········1456.1  认识团队 ·····························1466.2  团队的类型 ··························1496.3  团队发展与管理 ·····················1526.4  打造高绩效团队 ·····················1596.5  团队面临的挑战 ·····················1646.6  创业团队  ····························166本章回顾 ····································173关键术语 ····································174课堂讨论 ····································174团队练习 ····································174网络练习 ····································175自我测试  团队自治性测试 ··············175案例分析  数字化团队赋能史丹利    百得苏州工厂转型 ···········176网站推荐 ····································178微信公众号推荐 ···························178参考文献 ····································178<br />第 7章  领导 ························· 180学习目标 ····································180<br />引例  危机中的领导力：中国机长    刘传健 ······························1807.1  谁是真正的领导 ·····················1817.2  领导特质理论 ························1857.3  领导行为理论 ························1877.4  领导权变理论 ························1907.5  当代的领导理论 ·····················1947.6  识别和培养高效领导者 ·············2027.7  领导者面临的新挑战及新趋势 ····205本章回顾 ····································208关键术语 ····································208课堂讨论 ····································209团队练习 ····································209网络练习 ····································210自我测试  领导行为问卷 ················210案例分析  张一鸣：务实主义者的    另类浪漫 ······················212网站推荐 ····································213微信公众号推荐 ···························213参考文献 ····································213<br />第 8章  沟通 ························· 215学习目标 ····································215引例  埃隆·马斯克在特斯拉的内部    邮件：公司内部该如何沟通 ·····2158.1  沟通无处不在 ························2168.2  正式沟通和非正式沟通 ·············2198.3  语言沟通和非语言沟通 ·············2238.4  沟通方法与技巧 ·····················2258.5  数字化沟通 ··························227本章回顾 ····································231关键术语 ····································231课堂讨论 ····································232团队练习 ····································232网络练习 ····································232<br />我测试  “倾听”技能测验表 ·········233案例分析  舆情危机：花西子究竟该    如何应对 ······················233网站推荐 ····································234微信公众号推荐  ···························234参考文献 ····································235<br />第 9章  冲突与冲突管理 ··········· 236<br />学习目标 ····································236引例  辉瑞：创新冲突管理体系 ········2369.1  冲突能够避免吗 ·····················2379.2  冲突产生的根源 ·····················2409.3  冲突分析模式 ························2429.4  冲突管理 ·····························2449.5  数字化时代的冲突管理 ·············251本章回顾 ····································252关键术语 ····································253课堂讨论 ····································253团队练习 ····································253网络练习 ····································256自我测试  冲突处理风格问卷 ···········256案例分析  美团“撒币”调一城骑手    换岗以应对集体大罢工 ·····257网站推荐 ····································259微信公众号推荐 ···························259参考文献 ····································259<br />第 10章  组织与组织理论 ·········· 261<br />学习目标 ····································261引例  京瓷的“阿米巴” ··················26110.1  组织理论 ····························26210.2  组织结构设计的基本要素 ·········26610.3  组织结构形式 ······················27210.4  数字化技术引发的组织新挑战 ···277本章回顾 ····································282关键术语 ····································282<br />课堂讨论 ····································282团队练习 ····································282网络练习 ····································283案例分析  阿里巴巴的“1 + 6 + N”    新结构 ·························283自我测试  组织结构偏好测试 ···········283微信公众号推荐 ···························286参考文献 ····································286<br />第 11章  组织变革 ·················· 288学习目标 ····································288引例  用利益聚变、能力聚变改造    携程 ·································28811.1  一直不变的是变革 ·················28911.2  组织变革的阻力及对策 ···········29411.3  组织变革的实施 ····················29611.4  数字化转型与组织变革 ···········300本章回顾 ····································303关键术语 ····································304课堂讨论 ····································304团队练习 ····································304网络练习 ····································305自我测试  你对待变革的态度如何 ·····305案例分析  云上的波司登 ················306网站推荐 ····································310微信公众号推荐 ···························310参考文献 ····································310<br />第 12章  组织文化 ·················· 312学习目标 ····································312引例  Salesforce：树立对彼此负责    的数字化文化 ······················31212.1  并不虚无的组织文化 ··············31312.2  组织文化理论 ······················31612.3  组织文化的创建、传播与创新 ···32012.4  跨文化管理 ·························325<br />12.5  数字化生存下的组织文化  ········334本章回顾 ····································337关键术语 ····································337课堂讨论 ····································338团队练习 ····································338网络练习 ····································338自我测试  组织文化评估 ················339案例分析  方太文化 ······················341网站推荐 ····································344微信公众号推荐  ···························344参考文献 ····································345<br />第 13章  组织学习 ·················· 346<br />学习目标 ····································346引例  华为的学习型组织 ················34613.1  组织学习 ····························34713.2  学习型组织 ·························35413.3  组织记忆 ····························36013.4  组织遗忘 ····························36413.5  数字化下的组织学习 ··············366本章回顾 ····································368关键术语 ····································368课堂讨论 ····································368网络练习 ····································369自我测试  心智水平与环境适应能力    的测评 ·························369案例分析  以学习驱动发展 ··············370网站推荐 ····································371微信公众号推荐 ···························372参考文献 ····································372<br />第 14章  数字化时代的组织形态       变化与新型组织  ·········· 373学习目标 ····································373引例  数字化时代海尔集团的组织    革新 ·································373<br />14.1  数字化时代的组织形态变化    新趋势 ······························37414.2  生态型组织 ·························37914.3  平台化组织 ·························38114.4  无边界组织 ·························38214.5  自组织系统 ·························38414.6  共生型组织 ·························38614.7  创新型组织 ·························38814.8  人机协同的智能组织 ··············390本章回顾 ····································391<br />关键术语 ····································391课堂讨论 ····································391团队练习 ····································391网络练习 ····································392自我测试  你所在的公司分权程度如何 ···392案例分析  Zappos“合弄制”的管理    实验 ···························393网站推荐 ····································395微信公众号推荐 ···························395参考文献 ····································395