物流管理信息系统

本书共10章。第1章介绍了物流管理信息系统的相关概念，包括系统和信息、物流信息及物流管理信息系统。第2章介绍了物流管理信息系统中用到的核心技术，按照物流信息的输入、处理、输出的过程，介绍了物流信息的自动识别技术，物流信息的存储技术――数据库技术和数据仓库技术，物流信息的网络通信技术――互联网技术、EDI技术以及物联网，物流位置信息的跟踪及处理技术――GPS技术和GIS技术。第3~4章的内容是物流管理信息系统开发的概述，包括物流管理信息系统进行规划与开发的策略及方法，还介绍了物流管理信息系统规划阶段的成果――可行性研究报告的组成。第5~6章是以结构化开发方法为主，介绍了物流管理信息系统系统分析的内容及成果、物流管理信息系统的设计与实施内容。第7章是物流管理信息系统的项目管理，介绍了物流管理信息系统项目管理的主要内容及方法。第8章介绍了典型的辅助物流业务执行的管理信息系统的应用实例，主要包括订单管理信息系统、仓储管理系统、运输管理系统、配送中心管理信息系统等。第9章介绍了辅助物流管理决策的管理信息系统的应用实例，主要包括决策支持系统、商务智能系统在物流管理中的应用以及群体决策支持系统。第10章介绍了电子商务环境下物流管理信息系统的应用实例，包括不同电子商务类型的物流管理系统的应用实例以及物流公共信息平台的应用实例。

第 1 章 物流管理信息系统概述 ···········1 1.1 系统···································2 1.1.1 系统的概念及特点·········2 1.1.2 系统的运行过程············3 1.1.3 系统性能的评价············3 1.2 信息与物流信息····················4 1.2.1 信息的概念及特点·········4 1.2.2 信息的衡量··················6 1.2.3 物流信息概述···············6 1.3 物流管理信息系统·················8 1.3.1 物流管理信息系统的概念···························8 1.3.2 物流管理信息系统的功能···························9 1.3.3 物流管理信息系统的分类························.11 1.3.4 物流管理信息系统的体系结构··················.15 本章小结·································.18 思考题····································.18 案例分析·································.18 第 2 章 物流管理信息系统的技术基础 ··.21 2.1 物流信息的自动识别技术·····.23 2.1.1 条形码技术···············.23 2.1.2 无线射频识别技术······.28 2.2 物流信息的存储技术···········.31 2.2.1 数据库技术···············.31 2.2.2 数据库系统的构成······.33 2.2.3 数据库管理系统的类型 ··.35 2.2.4 数据仓库技术············.36 2.3 网络通信技术····················.38 2.3.1 网络通信技术概述 ·····.38 2.3.2 网络通信系统的分类 ··.39 2.3.3 网络通信技术的体系结构························.40 2.3.4 网络通信技术的应用 ··.44 2.4 物流位置信息的跟踪与处理技术································.49 2.4.1 定位技术 ·················.49 2.4.2 GIS 技术··················.54 本章小结·································.55 思考题····································.56 案例分析·································.56 第 3 章 物流管理信息系统的开发 概述·································.59 3.1 物流管理信息系统的开发策略································.60 3.1.1 自上而下的开发策略 ··.60 3.1.2 自下而上的开发策略 ··.61 3.1.3 综合开发策略 ···········.61 3.2 物流管理信息系统的开发原则································.61 3.2.1 系统性原则 ··············.61 3.2.2 标准化原则 ··············.62 3.2.3 相关性原则 ··············.62 3.2.4 可靠性原则 ··············.62 3.3 物流管理信息系统的开发方法································.62 3.3.1 结构化开发方法 ········.62 3.3.2 原型法 ····················.65 3.3.3 面向对象方法············.67 3.3.4 面向服务架构的开发方法························.72 3.4 物流管理信息系统的开发方式································.77 3.4.1 自行开发与合作开发 ··.77 3.4.2 委托开发··················.78 3.4.3 购买现成软件包·········.78 3.4.4 业务外包··················.78 本章小结·································.79 思考题····································.80 案例分析·································.80 第 4 章 物流管理信息系统规划 ········.83 4.1 物流管理信息系统规划概述··.84 4.1.1 物流管理信息系统规划的必要性··················.85 4.1.2 物流管理信息系统规划的内容·····················.85 4.1.3 物流管理信息系统规划的步骤·····················.86 4.2 确定 LMIS 的目标与方向 ·····.87 4.2.1 初装阶段··················.88 4.2.2 蔓延阶段··················.88 4.2.3 控制阶段··················.88 4.2.4 集成阶段··················.88 4.2.5 数据管理阶段············.88 4.2.6 成熟阶段··················.89 4.3 物流管理信息系统规划的主要方法································.89 4.3.1 关键成功因素法·········.89 4.3.2 企业系统规划法·········.91 4.3.3 战略目标集转化法······.96 4.3.4 基于 BPR 的管理信息系统规划··················.97 4.4 可行性研究报告·················.99 4.4.1 可行性研究报告的内容························.99 4.4.2 可行性分析的内容······100 本章小结·································102 思考题····································103 案例分析·································103 第 5 章 物流管理信息系统的系统分析·······························.105 5.1 系统分析的概述·················107 5.1.1 系统分析涉及的人员····108 5.1.2 系统分析的任务 ········108 5.1.3 系统分析应注意的问题························110 5.2 系统详细调查····················110 5.2.1 系统详细调查的原则···.111 5.2.2 系统详细调查的内容···.111 5.2.3 系统详细调查的方法····112 5.3 结构化的系统分析··············112 5.3.1 组织结构与功能分析····112 5.3.2 业务流程分析 ···········114 5.3.3 数据与数据流程分析····116 5.3.4 数据字典 ·················120 5.3.5 处理逻辑工具 ···········121 5.3.6 新系统的逻辑模型的建立························123 5.4 面向对象的系统分析···········124 5.4.1 OOA 的步骤 ·············124 5.4.2 面向对象的逻辑方案的提出························126 本章小结·································129 思考题····································129 案例分析·································130 第 6 章 物流管理信息系统的系统设计与实施······························133 6.1 物流管理信息系统的设计概述································134 6.1.1 系统设计的任务 ········135 6.1.2 系统设计的依据 ········135 6.1.3 系统设计的原则 ········136 6.2 物流管理信息系统的总体设计································137 6.2.1 网络设计 ·················137 6.2.2 系统平台设计············138 6.2.3 计算机处理流程设计····139 6.3 物流管理虚拟型系统的详细设计································141 6.3.1 代码设计··················141 6.3.2 数据存储设计············143 6.3.3 输入/输出设计···········147 6.3.4 功能模块与处理过程设计························151 6.4 面向对象的物流管理信息系统设计··························154 6.4.1 识别接口对象和控制对象························154 6.4.2 系统结构设计············155 6.5 物流管理信息系统的设计报告································156 6.5.1 概述························156 6.5.2 系统总体设计方案······156 6.6 物流管理信息系统的系统实施································156 6.6.1 软硬件购置···············156 6.6.2 程序设计··················157 6.6.3 系统测试··················159 6.6.4 系统转换··················161 6.6.5 系统维护··················162 6.6.6 系统评价··················162 本章小结·································163 思考题····································163 案例分析·································164 第 7 章 物流管理信息系统的项目管理·································168 7.1 物流管理信息系统项目管理概述································170 7.1.1 项目管理的概念·········170 7.1.2 物流管理信息系统项目管理的特点···············170 7.1.3 物流管理信息系统项目管理的主要内容·········171 7.2 物流管理信息系统开发项目的选择································174 7.2.1 项目选择的原则 ········174 7.2.2 项目选择的步骤 ········174 7.2.3 项目评估的方法 ········175 7.3 项目管理的工具·················177 7.3.1 甘特图 ····················177 7.3.2 计划评审技术 ···········177 7.4 物流管理信息系统开发项目的组织································179 7.4.1 管理信息系统项目的管理架构 ·················179 7.4.2 人员配备 ·················180 本章小结·································180 思考题····································181 案例分析·································181 第 8 章 物流业务管理信息系统的典型应用·································182 8.1 订单管理信息系统··············182 8.1.1 订单管理的业务流程分析························182 8.1.2 订单管理信息系统的功能结构 ·················184 8.1.3 订单管理信息系统的应用案例 ·················186 8.2 仓储管理系统····················188 8.2.1 仓储管理的业务流程分析························188 8.2.2 仓储管理系统的功能结构························190 8.2.3 仓储管理信息系统的应用案例―亚洲一流的自动化仓储标杆背后的智慧大脑························193 8.3 运输管理系统····················196 8.3.1 物流运输管理的业务流程分析 ·················196 8.3.2 运输管理系统的功能结构························198 8.3.3 运输管理系统的应用案例―中国建材集团 TMS 的开发··········201 8.4 配送中心管理信息系统········205 8.4.1 配送中心管理的业务流程分析··················205 8.4.2 配送中心管理信息系统的功能结构分析·········208 8.4.3 配送中心管理信息系统的应用案例―重庆百居易电子商务有限公司：达州城市综合配送中心信息化实施···············210 本章小结·································214 思考题····································215 第 9 章 决策支持系统在物流中的典型应用·································216 9.1 决策支持系统概述··············217 9.1.1 决策的概念及种类······217 9.1.2 决策支持系统的概念····218 9.1.3 决策支持系统的分类····219 9.2 决策支持系统在物流中的应用································221 9.2.1 决策支持系统的结构····221 9.2.2 决策支持系统在物流中的应用举例···············223 9.3 商务智能系统在物流管理中的应用·····························224 9.3.1 商务智能系统的概述····224 9.3.2 商务智能系统在物流管理中的应用举例······230 9.4 群体决策支持系统在物流管理中的应用····················232 9.4.1 群体决策支持系统概述························232 9.4.2 群体决策支持系统在物流中的应用举例······234 本章小结·································235 思考题····································236 案例分析·································236 第 10 章 电子商务环境下的物流管理信息系统 ·························241 10.1 电子商务物流概述 ············242 10.1.1 电子商务的概念 ·······242 10.1.2 电子商务环境下的物流基础················243 10.2 B2C 电子商务物流管理信息系统 ·······························244 10.2.1 B2C 电子商务物流管理的内容·············244 10.2.2 B2C 电子商务物流管理信息系统的功能结构························247 10.2.3 B2C 电子商务物流管理信息系统的应用―双十一开门红 苏宁易购物流发布全新智慧物流解决方案················249 10.3 B2B 电子商务物流管理信息系统 ························250 10.3.1 B2B 电子商务物流管理的内容·············250 10.3.2 B2B 电子商务中物流管理信息系统的功能结构······················252 10.3.3 B2B 电子商务下物流管理信息系统的应用―美的安得一盘货：落地供应链真正协同··········254 10.4 物流公共信息平台 ············255 10.4.1 物流公共信息平台概述······················255 10.4.2 物流公共信息平台的体系架构················259 10.4.3 物流管理公共信息平台的应用案例―国家交通运输物流公共信息平台················261 本章小结·································263 思考题····································263 案例分析·································264 参考文献·······································267