Unit 1 Fundamentals of Writing English Business Letters Unit 2 Establishing Business Relations Unit 3 Enqui ries and Replies Unit 4 Quotations and Offers Unit 5 Orders.Acceptances and Rejections Unit 6 Sales Confi rmalion and Pu rchase Contract Unit 7 Terms of Payment Unit 8 Transport and Insurance Unit 9 Complaint Claim and Settlement Unit 10 ElectroniC Commerce and E—mail Unit 11 Agency Unit 12 Letter of Intent.Agreements and Contracts Unit 13 Invitation for Bids,Bidding,Notice of Award and Advertisements