Project One Business Reception Unit 1 Greetings Unit 2 Meeting Guests Unit 3 Introduction Unit 4 On the Way to the Hotel Unit 5 Room Reservation Unit 6 To Dinner Unit 7 Farewell Unit 8 Congratulations and Wishes Project Two Business Negotiation Unit 1 Sample Presentation Unit 2 At a Trade Fair Unit 3 Promotional Activities Unit 4 Recommendation Unit 5 Meetings Unit 6 On the Telephone Unit 7 Visiting the Customer Unit 8 In the Workroom Unit 9 Establishing Business Relations Unit 10 Inquires Unit 11 Offers Unit 12 Counter-Offer Unit 13 Business Negotiation Unit 14 Commission and Discount Unit 15 Acceptance Unit 16 Signing a Contract Project Three Contract Procedure Unit 1 Payment Unit 2 Opening the L/C Unit 3 Insurance Unit 4 Packing Unit 5 Shipment Unit 6 Inspection Unit 7 At the Customs Unit 8 Duty Unit 9 Complaints and Apologizing Unit 10 Claim Project Four Service Unit 1 Housekeeping Unit 2 Currency Exchange Unit 3 Restaurant Service Unit 4 Service in the Shop Unit 5 Travelling and Sightseeing Unit 6 The Places of Interest Unit 7 Agency Service Unit 8 Advertising Service Unit 9 Investment Service BUSINESS WORDS INDEX REFERENCES
