Chapter 1 The Hospital ity Industry and Hotel Departments Chapter 2 Front Office Unit 1 Room ReservatiOns Unit 2 Check-in Unit 3 Concierge Unit 4 Bus；ness Center Unit 5 Shopping Arcade Unit 6 Cashier and Check out Chapter 3 Housekeeping Unit 1 Chamber Service Unit 2 Laundry Service and Miscellaneous Services Chapter 4 Food&Beverage Department Unit 1 Restaurant Service Unit 2 Beverage Service Unit 3 Health and Recreation Chapter 5 Supporting Departments Unit 1 Sales and Marketing Division Unit 2 Human Resources Division Unit 3 Settling GuestsComplaints Unit 4 Security and Engineering Division References
