饭店服务英语(配光盘)(全国职业教育旅游服务与管理专业系列规划教材)

《饭店服务英语》：全国职业教育旅游服务与管理专业系列规划教材

《饭店服务英语》突出旅游饭店服务行业特点，注重应用型人才培养，结合靠前旅游饭店行业发展的新形势和新特点，依照旅游饭店岗位服务场景、工作流程和职业技能要点，主要介绍旅游饭店各相关部门服务与管理等基本知识，并通过旅游饭店企业真实工作情境指导学生实训，以达到学以致用、强化技能培养的目的。
《饭店服务英语》融人了饭店英语近期新的实践教学理念，突出“以住务为导向，以学生为核心”的教育模式；教师的作用不再体现为系统传授知识，而是“启发”和“指导”学生自主学习，创造性地学习，从而能够充分提高学生的综合素质和业务水平，尽快适应职业岗位，提高服务技能。《饭店服务英语》附有听力训练和练习答案的配套光盘。
《饭店服务英语》既可作为职业院校旅游和饭店管理专业的教材，也可作为旅游饭店企业在职从业者及管理人员的岗位培训教材。

UnitOneHotelBasics
SituationalConversations
Conversation1TheSenseofService
Conversation2ChoosingYourHotel
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
“Green”Hotelsand“Green”HotelsAssociation
Exercises
UnitTwoRoomReservation
SituationalConversations
Conversation1MakingaReservation
Conversation2DesiredRoomBeingFullyBooked
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
TheDutiesofReservationists
Exercises
UnitThreeBellService
SituationalConversations
Conversation1ShowingtheGueststoTheirRooms
Conversation2DepositingSomeValuableItems
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
TheDutiesofDoormenandBellboys
Exercises
UnitFourReception
SituationalConversations
Conversation1CheckinginGuestwithaReservation
Conversation2HelpingaWalkinGuest
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
TheDutiesofReceptionistsandReservationClerks
Exercises
UnitFiveSwitchboard
SituationalConversations
Conversation1ReceivingaPhoneCall
Conversation2ExplainingtheWaytoMakePhoneCalls
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
TheDutiesofSwitchboardOperators
Exercises
UnitSixInformationService
SituationalConversations
Conversation1AskingtheWay
Conversation2CityTour
Conversation3LeavingaMessage
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
TheDutiesofHotelDeskClerks
Exercises
UnitSevenForeignExchangeandCashiers
SituationalConversations
Conversation1ExchangingMoney
Conversation2ChangingCoins
Conversation3CheckingOut
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
WhatDoesaCashierPayAttentionto？
Exercises
UnitEightHousekeeping（Ⅰ）
SituationalConversations
Conversation1CleaningtheRoom
Conversation2TurndownService
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
HousekeepingDepartment
Exercises
UnitNineHousekeeping（Ⅱ）
SituationalConversations
Conversation1Laundry
Conversation2RoomService
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
TheDutiesofRoomAttendants
Exercises
UnitTenMaintenanceandSafety
SituationalConversations
Conversation1MyKeyCardDoesntWork
Conversation2ICantStayHereAnyLonger
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
HotelSafetyRegulationsAbroad
Exercises
UnitElevenRestaurantService
SituationalConversations
Conversation1ReceivingGuests
Conversation2TakingOrdersandGivingAdvice
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
TheDutiesofWaitersandWaitress
Exercises
UnitTwelveBarService
SituationalConversations
Conversation1OnDuty
Conversation2ServingtheGuest
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
WhatDoesItTaketoBecomeaGoodBartender？
Exercises
UnitThirteenBusinessService
SituationalConversations
Conversation1BookingAirTickets
Conversation2CopyingandTyping
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
WelcometoBusinessServices
Exercises
UnitFourteenShoppingArcade
SituationalConversations
Conversation1ChoosingaPearlNecklace
Conversation2AttheArtsandCraftsCounter
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
MainDutiesofShopAssistants
Exercises
UnitFifteenRecreationandFitness
SituationalConversations
Conversation1IntheNightClub
Conversation2IntheFitnessCenter
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
JoboftheFitnessWorker
Exercises
UnitSixteenMeetingService
SituationalConversations
Conversation1ArrangingaConference
Conversation2BookingFacilitiesandPersonnel1
SummaryoftheUsefulExpressions
ClassroomActivities
Reading
HowtoChoosetheRightConferenceCallService5
Exercises
AppendixTerminologyofHotelService
Reference