现代酒店服务英语

《现代酒店服务英语》始终贯彻高职专业英语“以职业英语能力发展为中心”的教学理念，以“5P”模式为知识载体，旨在全面提高“新酒店人”的英语职业素养和职业技能。
Professior，职业：以酒店职业英语服务内容为主线
Positior，岗位：以不同服务岗位的工作内容组成教学模块
Procedure，工作过程：以具体服务任务和流程构成教学内容
Point，要点：以工作中的语言要求和操作注意事项为技能要点
Performarlce，演练：通过模拟服务演练提高实际应用能力

《现代酒店服务英语》根据高职高专“工学结合”培养模式编写。作者根据酒店行业的工作环境和岗位要求，营造了仿真的工作情境，使学生在逐项完成服务工作任务的同时，掌握相应的英语词汇、英语表达方法和沟通技巧，具备顶岗工作的能力。书中设计了“ServicePosition”、“SkillsandAttalnments”、“PositionKnowledge”等栏目，实现了酒店英语语言运用能力培养和酒店服务能力培养的有机结合。《现代酒店服务英语》适合高职高专酒店管理专业教学使用，也可作为酒店行业培训教材，或酒店从业人员自学之用。

ChapterOneFrontDeskService
前台服务
UnitOneCheck-in
服务技能]入住登记
ServiceC0nvCrSation1
YOUAreOurGuests
ServiceConversation2
RegisteringaGroupThatHasaReservation

UnitTwoComplaintsandontheGuest'sRequest
服务技能2处理投诉和回应客人要求
ServiceC0nVersation3
OurHousemaidwillBringThemtoYourRoomSoon
ServiceConVCrsation4
WeDoApologizefortheInconvenience

ChapterTwoReservationDeskService
客房预订部服务
UnitThreeRoomReservations
服务技能3客房预订
ServiceConversation5
AcceptingaReservation
ServiceConversation6
RecommendingOtherHotels

UnitFourRevisingtheReservation
服务技能4预订变更
ServiceConversation7
ChangingaReservation
ServiceConversation8
CancelingaReservationfortheGuest

ChapterThreeConciergeDeskService
礼宾部服务
UnitFiveLuggageService
服务技能5行李服务
ServiceC0nVerSation9
WelcometotheGreatWallHotel
ServiceC0nVersation10
IsitChargedorFree

UnitSixCarReservationService
服务技能6车辆预订服务
ServiceC0nVersatiOn11
CallingaTaxiattheHotelGate
ServiceConversation12
CarReservationattheConciergcDesk

ChapterFourCashDeskService
收银台服务
UnitSevenForeignCurrencyExchange
服务技能7外币兑换
ServiceConversation13
ChangingUSDollarsintoChinescyuan
ServiceConversation14
ChangingattheAirportExchangeOffice

UnitEightCheckout
服务技能8结账退宿
ServiceConversation15
CheckingoutinCash
ServiceConversation16
CheckingoutbyCreditCard

UnitNineSolvingProblemswiththeBill
服务技能9解决账单问题
ServiceConversation17
ExplainingtheBill
ServiceConversation18
HereIstheMoneyYou’veOverpaid

ChapterFiveTelephoneDeskService
总机服务
UnitTenTelephoneOperator
服务技能10转接电话
ServiceConversation19
OutgoingCalls
ServiceConversation20
IncomingCalls

UnitElevenOtherServices
服务技能¨其他服务
ServiceConversation21
Thewakc-upCall
ServiceConversation22
LeavingtheMessage

ChapterSixHousekeepingService
客房服务
UnitTwelveChamberServices
服务技能12客房服务
ServiceConversatiOn23
MayIdotheRoomNow
ServiceConversation24
WhatTimeWouldYOULikeMetoComeBack

UnitThirteenRoomService
服务技能13客房送餐服务
ServiceConversation25
YourorderwillArrivein15Minutes
ServiceCOnvCrSation26
HereisYourChineseBreakfast

UnitFourteenMaintenanceService
服务技能14维修服务
ServiceC0nVersation27
TheRepairmanwillCometoYourRoomSoon
ServiceC0nVersation28
RepairingtheFacilitiesintheBathroom．

ChapterSevenRestaurantService
餐厅服务
UnitFifteenTableReservation
服务技能15餐厅预订
ServiceC0nverSation29
ReservingaTableonValentine’sDay
ServiceC0nvCrSation30
BookaTablebytheWindow

UnitSixteenGreetingtheGuests
服务技能16餐厅迎客服务
ServiceConversation31
ArrangingOneTablefortheNon-reservedGuest
ServiceC0nVerSation32
ArrangingOneTablefortheReservedGuest
UnitSeventeenTakingOrders
服务技能17点菜服务
ServiceConverSation33
CanYouRecommendSomeChineseFood
ServiceConversation34
TheChineseCuisineisDividedintoEightStyles

UnitEighteenServiceduringtheMeal
服务技能18上菜服务与席间服务
ServiceConversation35
ServingtheGuestduringtheMeal

UnitNineteenSettingAccounts
服务技能19结账
ServiceConversation36
IForgottoBringmywauctwithme
ServiceConverSation37
DoYouAcceptCreditCard

ChapterEightBarService
酒吧服务
UnitTwentyGeneralServices
服务技能20常规服务
ServiceConversatiOn38
ServingDrinks
……
ChapterNineBusinessCenterService(Ⅰ)
ChapterTenBusinessCenterService(Ⅱ)
ChapterElevenHeslthRecreationCenterService
ChapterTwelveConventionExhibitionCenterService
ChapterThirteenShoppingService
ChapterFourteenOtherService