Chapter 1 Instructions for Airport Staff 机场工作人员须知 01 About the Job as Flight Attendants 空乘人员工作内容 02 About the Job as Ground Crews 地勤人员工作内容 03 About the Job as Pilots 飞行员工作内容 04 Basic Requirements for Airport Staff 航空公司工作人员基本要求 05 General Knowle of Flight and Escape 飞行常识与逃生知识 Chapter 2 Job Interviews for Flight Attendants 机场、空乘人员求职面试 01 Interview Essentials and Skills 面试要点和技巧 02 Personal Interview 个人面试 03 Behavioral Interview 行为面试 04 Field Simulation 现场模拟 05 End of Interview 结束面试 Chapter 3 Interview FAQ for Flight Attendants 机场、空乘人员面试常见问题及回答技巧 01 Personal Interview Questions 个人面试问题 02 Behavioral Interview Questions 行为面试问题 03 Situational Interview Questions 情景面试问题 04 Questions About the Organization 关于本航空公司的问题 05 Other Questions 其他问题 Chapter 4 Ticketing for Passengers 为旅客办理票务 01 Inquire About Ticket Price 票价查询 02 Book Air Tickets 预订机票 03 Flight Cancellation 取消航班 04 Ticket Confirmation and Alteration 确认和改签机票 05 Missing the Flight 错过航班 06 Alternate Ticket 候补机票 Chapter 5 Airport Services for Passengers 为旅客提供机场服务 01 Airport Consultation 机场咨询 02 Asking for Directions 机场问路 03 Airport Broadcast 机场播音 04 Flight Delay 航班延误 05 Airport Shopping 机场购物 06 Having Dinner 机场用餐 07 Currency Exchange 货币兑换 08 Left Baggage 行李寄存 09 Parcel Mail 包裹邮寄 10 Other Services 其他服务 Chapter 6 Check-in for Passengers 为旅客办理登机手续 01 Check-in 办理登机 02 Luggage Transportation 行李托运 03 Customs Declaration 海关申报 04 Security 安全检查 Chapter 7 Cabin Services 客舱服务 01 Arranging Seats 安排就座 02 Safety Check Before Take-off 起飞前安全检查 03 Meal and Drink Service 餐饮服务 04 In-Flight Entertainment Service 机上娱乐服务 05 Spe Passengers Service 特别乘客服务 06 Other Services 其他服务 Chapter 8 Broadcasting Service 播音服务 01 Flight Plan Broadcast 飞行计划广播 02 Safety Broadcast 安全广播 03 Cabin Service Broadcast 客舱服务广播 04 Landing Broadcast 降落广播 Chapter 9 Emergency 突发状况 01 Sick Passengers 旅客不适 02 Airsickness of Passengers 旅客晕机 03 First Aid 急救 04 Emergency and Survival Equipment 应急和逃生设备 05 Through Turbulence 通过湍流 06 Malfunction of Entertainment System on Board 机上娱乐系统故障 07 Disruptive Passengers 刁蛮乘客 08 Passenger Complaining 旅客抱怨 09 Negotiating Diste 协商争端 10 Jet Lag 时差反应 Chapter 10 Prepare to Land 准备着陆 01 Preparation Before Landing 着陆前的准备 02 After Landing 着陆后 03 Customs and Immigration 办理入境手续 04 Claiming the Luggage 领取行李 05 Lost and Found 失物招领 06 Transfer Service 转乘服务 07 Airport Bus Service 机场大巴服务 Appendix 附录 Glossary 词汇表 World Major Airlines' Codes 世界主要航空公司代码 World's Some Airlines' Abbreviation 世界部分航空公司缩写 Three Word Codes for the World's Major Airports 世界主要机场三字代码 Currency Names and Symbols of Some Countries in the World 世界部分国家货币名称及符号
