Part I Layout of a Business Letter Part II Terms of Contract Chapter I Shipment Introduction Lesson1 Packing Requirement Lesson2 Inner Packing Lesson3 Partial Shipment Lesson4 Shipping Instructions Lesson5 Shipping Advice Optional Letters Useful Sentences on Shipment Chapter II Insurance Introduction Lesson6 Insurance Practice Lesson7 Covering Additional Risks Lesson8 Covering Insurance for the Buyer Optional Letters Useful Sentences on lnsurance Chapter III Payment Introduction Lesson9 Request for Payrnent by T/T Lesson10 Asking for Payment by D/P Lesson11 Asking for Payment by D/A Lesson12 (A)Urging an L/C (B)Notifying the Exporter Lesson13 A Specimen L/C Lesson14 Asking for L/C Amendment Lesson15 Extension of an L/C Optional Letteers Useful Sentences on Payment Chapter IV Complaints and Claims Introduction Lesson16 Complaining of Inferior Quality Lesson17 Claim for Damage Lesson18 Claim for Short Delivery Lesson19 Settlement of a Claim Lesson20 Declining a Claim Optional Letters Useful Sentences on Complaints and Claims Part III Business Negotiation and Contract Chapter V Establishment of Business Relations Introduction Lesson21 A Letter from an Exporter Lesson22 A Letter from an Importer Lesson23 A Reply …… Chapter VI Enquiries，Offers and Counter?offers Chapter VII Conclusion of Business Part IV Miscellaneous Materials Part V Documentation Chapter I Introduction Chapter II Letter of Credit Chapter III Bill of Exchange Chapter IV Commercial Invoice Chapter V Marine Bill of Lading Chapter VI Insurance Policy Chapter VII Packing List Chapter VIII Certificate of Origin Chapter IX Inspection Certificate Part VI Appendix Chapter I Electronic Mail(E?mail) Chapter II Fax Chapter III Telex
