总序 出版前言 中文导读(江进林） Acknowledgements and thanks 1Introduction 1.1Why this book? 1.2What is Business English? 1.3Why is Business English special? 2Setting things up for success 2.1Customer care 2.2Initial contact with clients 2.3Needs analysis interviews 2.4Placement testing 2.5Decision-making 2.6Liaison 3Starting up courses 3.1Confirming agreements and decisions 3.2Planning to accurately reflect needs analyses 3.3Selecting and using materials 3.4Thinking how to address students 3.5Starting the course 3.6Encouraging student self-reliance 4Day-to-day concerns 4.1Planning on a day-to-day basis 4.2Selecting and using methods 4.3Warming into things 4.4Presenting language 4.5Feedback and correction 4.6Awareness-raising 4.7Ongoing adjustment of the needs analysis 5Developing students'skills 5.1Tips for success 5.2Talking to clients 5.4Telephoning 5.5Dealing with visitors 5.6Talking to colleagues 5.7Reporting to foreign managers 5.8Presentations and Q&A sessions 5.9Meetings 5.10Negotiating 5.11Note-taking 5.12E-mail, faxes and memos 5.13Report-writing 5.14Understanding the news 6Solving or avoiding problems 6.1Absenteeism and lateness 6.2Low motivation 6.3Mixed-status classes 6.4Mixed-level classes 6.5Unexpected students and unplanned changes 6.6Bad feedback 6.7Lack of expertise 7Assessing students'progress 7.1What's important? What's possible? 7.2Periodic achievement tests 7.3Portfolio assessment 7.4End-of-course tests 7.5External examinations 8Being accountable 8.1 Providing information 8.2 Being observed 8.3 Writing reports 9Evaluating courses 9.1 What's evaluation all about? Why evaluate? 9.2 How to evaluate? 9.3 Getting feedback from students 9.4 Reflective evaluation 10Moving towards a better future 10.1 What else can we do? Recommended reading Useful addresses Glossary of terms Bibliography Alphabetical list of procedures Index
