Unit 1 Basic Knowledge of Business Letter Writing 商务书信写作的基础知识 Ⅰ.Form and Structure of Business Letters 商务书信的书写格式及构成 1.Form 格式 2.Structure 构成 3.Addressing Envelopes 信封的写法 Ⅱ.Writing Principles of Business Letter 写信的原则 Exercises 练习 Unit 2 Establishing Business Relations&Inquiring Credit Reference 建立贸易关系及信用调查 Unit 3 Enquiries and Replies 询价及回复 Unit 4 Quotations-Sales Letters,Firm Offers&Counter Offers 报价、推销信、报盘及还盘 Unit 5 Orders,Acceptances and Rejections 订单、接受和回绝 Unit 6 Sales Confirmation and Purchase Contract 售货确认书及购货合同 Unit 7 Payment 支付 Unit 8 Transport and Insurance 装运及保险 Unit 9 Complaint,Claim and Settlement 申诉、索赔和理赔 Unit 10 Fax&E-mail 传真及电子邮件 Unit 11 Case Study 案例 Unit 12 Letter of Intent,Agreements and Contracts 意向书、协议和合同 Unit 13 Invitation for Bids-Bid-Notice of Award&Advertisments 招标通知、投标书、中标书及广告 Unit 14 Social Contact Correspondences 社交常用信函 附录:商务英语常用缩略语