BJoseph Pine II, Kim CKornInfinite Possibility: Creating Customer Value on the Digital Frontier Copyright 2011 by BJoseph Pine II and Kim CKorn Simplified Chinese Translation Copyright 2012 by China Machine Press No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or any information storage and retrieval system, without permission, in writing, from the publisher All rights reserved