Unit 1 When They First MeetUnit 2 Could I Have Your Name, Please?Unit 3 I'd Like to Speak toUnit 4 What Do You Like?Unit 5 Can I Give You a Hand?Unit 6 Problems with InvitationsUnit 7 You'd Better Take a BreakUnit 8 You Can't Miss ItUnit 9 I'd Prefer a RefunclUnit 10 He Is Easy-goingUnit 11 I Prefer an Economy ClassUnit 12 I'd Like a Double RoomUnit 13 Shall We Book a Table First?Unit 14 l'd Like to Open an AccountUnit 15 The Letter Is Overweight