Part One Basic Knowledge of Business Letters Chapter 1 The Structure and Layout of Business Letters Chapter 2 Essential Qualities in Business Letter Writing Part Two Business Letters in International Trade Chapter 3 Establishing Business Relations Chapter 4 Inquiry and Reply Chapter 5 Offers and Counter-offers Chapter 6 Acceptance and Confirmation Part Three Application of International Trade Terms Chapter 7 Quality and Quantity Chapter 8 Packing and Packing Marks Chapter 9 Terms of Price Chapter 10 Shipping and Insurance Chapter 11 Settlement of Payment Chapter 12 Inspection, Claims and Arbitration Appendix A Useful Terms in International Trade Appendix B About Telexes Appendix C General Abbreviations in E-mail References
