Chapter 1 Daily Communication日常沟通
Unit 1 Greeting问候3
Unit 2 Introducing介绍8
Unit 3 Congratulation祝贺13
Unit 4 Praise赞美18
Unit 5 Thanks感谢22
Unit 6 Apologies道歉27
Unit 7 Suggestions建议32
Unit 8 Saying Goodbye道另'J 37
Unit 9 Agreement同意42
Unit 10 Capability能力47
Unit 11 Help求助52
Chapter 2 Mood情感表达
Unit 1 Like and Hate喜欢与厌恶59
Unit 2 Happy and Sad高兴与悲伤64
Unit 3 Sympathy and Encouragement同情与鼓励68
Unit 4 Worry and Fear担心与恐惧73
Unit 5 Assurance and Doubt肯定与怀疑78
Unit 6 Hope and Disappointment希望与失望83
Unit 7 Surprise惊奇88
Unit 8 Complaints抱怨92
Unit 9 Comfort安慰97
Chapter 3 Telephone Calls电话礼仪
Unit 1 Calling and Receiving接打电话105
Unit 2 Waiting for Returning等候电话 109
Unit 3 Transferring Telephone转接电话113
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