1 Recrultment 1. Warming Up 2. Job Description 3. Person Specification 4. Further Reading:The Recruitment Process--Stages 2 Recrultment Soruces and Job Advertisements 1. Warming Up 2. Recruitment Sources 3. Job Advertisements 4. Further Reading: Advertising Agencies 3 Selection 1. Warming Up 2. A Curriculum Vitae 3. The Job Interview 4. Further Reading: Ageism 4 Employee Relations 1. Warming Up 2. Employment Contracts 3. Offer Letter and Rejection Letter 4. Further Reading: Employee Relations 5 HR Development 1. Warming Up 2. Appraisal Interviews and Reports 3. Training Courses 4. Further Reading: Training 6 Staff Problems 1. Warming Up 2. Workplace Stresses 3. Grievances 4. Dealing with Staff Problems 5. Further Reading: Staff Problems 7 Reward and Remuneration 1. Warming Up 2. Salaries and Fringe Benefits 3. Salary Reviews 4. Further Readlng Benefits 8 Industrial Relations 1. Warming Up 2. Labor Relations 3. A Wage Negotiation 4. Further Readlng Job Outsourcing Amswer Key A-Z Word List