Chapter 1 Daily Service日常服务
Unit 1 Greeting and Reception招呼接待
Unit 2 Consultant Service咨询服务
Unit 3 Making Suggestions提出建议
Unit 4 Expressing One's Apology表示道歉
Chaptttr 2 Currency and Finance货币与金融
Unit 1 Movement of Currency货币流通
Unit 2 Revaluation and Devaluation升值52值
Unit 3 Financial Innovation金融创新
Unit 4 Financial Crisis金融危机
Unit 5 International Investment国际投资
Unit 6 Security Exchange证券交易
Unit 7 Stock Market股票市场
Unit 8 Futures Business期货业务
Unit 9 Options Business期权业务
Unit 10 Collection Business托收业务
Chapter 3 Cash Service现金业务
Unit 1 Opening an Account开立账户
Unit 2 Deposit Business存款业务
Unit 3 Withdrawals Business取款_)^务
Unit 4 Reporting a Lost Passbook存折挂失
Unit 5 Confiscating Counterfeit Notes没收假钞
Unit 6 Closing an Account销户
Chapter 4 Foreign Exchange Business 外汇业务
Unit 1 Money Exchange货币兑换
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