前言 Chapter 1 Structure and Format of Business Letters Chapter 2 Establishing Business Relations Brief Introduction Lesson 1 Developing Client Base Lesson 2 Request for Establishment of Business Relations （A） A Letter from an Importer （B） A Reply to the Above Lesson 3 Transferring Business Relations Lesson 4 Credit Enquiries （A） Credit Enquiries （B） A Reply to the Above Skill Training for Establishing Business Relations
Chapter 3 Enquiries, Offers and Counter-offers Brief Introduction Lesson 5 First Enquiry （A） A First Enquiry （B） A Reply to the Above Letter Lesson 6 Specific Enquiry （A） A Specific Enquiry （B） A Reply to the Specific Enquiry Lesson 7 Offers （A） A Firm Offer for Men's Shirts and Men's Jackets （B） A Non-firm Offer for Tablecloths Lesson 8 Counter-offers （A） Asking for Price Reduction （ B ） Declining Counter-offer （C） Accepting Counter-offer Skill Training for Enquiries, Offers and Counter-offers
Chapter 4 Orders Brief Introduction Lesson 9 An Order （A） An Order for Evening Wear （B） A Reply Lesson 10 Declining an Order （A） Declining an Order （ B ） Offering Substitutes Lesson 11 Conclusion of Business （A） Sending an S/C （B） Counter-signature Skill Training for Orders
Chapter 5 Payment Brief Introduction Lesson 12 Asking for D/P Payment Lesson 13 D/P Payment （A） Declining D/P Payment （B） Accepting D/P Payment Lesson 14 Payment （A） Asking for Payment （B） Demanding Overdue Payment Skill Training for Payment
Chapter 6 L/C Establishment, Extension and Amendment Brief Introduction Lesson 15 Establishment of L/C （A） Urging Establishment of L/C （B） A Reply Lesson 16 Asking for Extension of the L/C Lesson 17 Asking for Amendment to the L/C Skill Training for L/C Establishment, Extension and Amendment
Chapter 7 Packing and Shipment Brief Introduction Lesson 18 Packing Requirements Lesson 19 Changing Packing Requirement Lesson 20 Shipment （A） Urging Shipment （ B ） A Reply Lesson 21 Transshipment and Partial Shipments （A） Asking for Transshipment and Partial Shipments （B） A Reply Lesson 22 Information on Container Service Skill Training for Packing and Shipment
Chapter 8 Insurance Brief Introduction Lesson 23 About Insurance Lesson 24 Insurance Advising （A） Insurance Advising （ 1 ） （ B ） Insurance Advising （2） Lesson 25 Covering Insurance and Insurance Clause （A） Open Policy （B） Insurance Clause Skill Training for Insurance
Chapter 9 Claims Brief Introduction Lesson 26 Claims （A） The Claim for Short-shipment （B） Declining the Claim Lesson 27 Claim for Poor Packing Lesson 28 Claim for Short-delivery Skill Training for Claims
Chapter 10 Agency Brief Introduction Lesson 29 Sole Agency （A） Applications for Sole Agency （B） An Unfavorable Reply Lesson 30 A Favorable Reply to the Request for Sole Agency Lesson 31 Sole Agency Agreement Skill Training for Agency Appendix Some Useful Documents References
