前言 Chapter 1 Layout of a Business Letter Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training
Chapter 2 Establishing Business Relations Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training
Chapter 3 Business Negotiation Objectives of Training Part 1 Enquiry and Offer Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training Part 2 Counte卜0什er and Acceptance Probable Working Environment Training Guidelines Specimen Letter Summary of Training
Chapter 4 Sending ProfOrma Invoice Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Specimen Proforma Invoice Training Summary of Training
Chapter 5 Signing a Contract Objectives of Training Probable Working Environment Training Guidelines Specimen Contract&Letter Training Summary of Training
Chapter 6 Modes of Modern Communication Objectives of Training Probable Working Environment Training Guidelines Specimen Fax Training Probable Working Environment Training Guidelines Specimen Email Training Summary of Training
Chapter 7 Sales Promotion Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training
Chapter 8 Terms of Payment Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Part 1 Payment Part 2 Urging Establishment of L／C Part 3 L／C Amendment and Extension
Chapter 9 Packing Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training
Chapter 10 lnsurance Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training
Chapter 11 Shipment Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training
Chapter 12 Complaints&Claims Objectives of Training Probable Working Environment Training Guidelines Specimen Letter Training Summary of Training 参考文献
