Unit 1 Knowing Outsourcing Industry 1.1 Warm Up―Brainstorming and Speaking 1.2 Technical Terms 1.3 Food for Thoughts 1.4 Speaking Tips: Introduction, Greetings and Small Talk 1.5 Case Study and Presentation 1.6 Reading Aloud Business Tips Unit 2 Communication In Software Outsourcing 2.1 Warm Up―Brainstorming and Speaking 2.2 Technical Terms 2.3 Food for Thoughts 2.4 Speaking Tips: Giving More Information 2.5 Case Study and Presentation 2.6 Reading Aloud Business Tips Unit 3 Handling Clients 3.1 Warm Up―Brainstorming and Speaking 3.2 Technical Terms 3.3 Food for Thoughts 3.4 Speaking Tips: Dealing With Customers 3.5 Case Study and Presentation 3.6 Reading Aloud Business Tips Unit 4 Building Teamwork 4.1 Warm Up―Brainstorming and Speaking 4.2 Technical Terms 4.3 Food for Thoughts 4.4 Speaking Tips: Applying for A Position 4.5 Case Study and Presentation 4.6 Reading Aloud Business Tips Unit 5 Solving Problems 5.1 Warm Up―Brainstorming and Speaking 5.2 Technical Terms 5.3 Food for Thoughts 5.4 Speaking Tips: Making Suggestions 5.5 Case Study and Presentation 5.6 Reading Aloud Business Tips Unit 6 Meetings 6.1 Warm Up―Brainstorming and Speaking 6.2 Technical Terms 6.3 Food for Thoughts 6.4 Speaking Tips: Meetings 6.5 Case Study and Presentation 6.6 Reading Aloud Business Tips Unit 7 Sales 7.1 Warm Up―Brainstorming and Speaking 7.2 Technical Terms 7.3 Food for Thoughts 7.4 Speaking Tips: Sales 7.5 Case Study and Presentation 7.6 Reading Aloud Business Tips Unit 8 Testing 8.1 Warm Up―Brainstorming and Speaking 8.2 Technical Terms 8.3 Food for Thoughts 8.4 Speaking Tips: Testing 8.5 Case Study and Presentation 8.6 Reading Aloud Business Tips Unit 9 Data 9.1 Warm Up―Brainstorming and Speaking 9.2 Technical Terms 9.3 Food for Thoughts 9.4 Speaking Tips: Describing Diagrams 9.5 Case Study and Presentation 9.6 Reading Aloud Business Tips Unit 10 Presentations 10.1 Warm Up―Brainstorming and Speaking 10.2 Technical Terms 10.3 Food for Thoughts 10.4 Speaking Tips: Making Presentations 10.5 Case Study and Presentation 10.6 Reading Aloud Business Tips Unit 11 Business Trips 11.1 Warm Up―Brainstorming and Speaking 11.2 Technical Terms 11.3 Food for Thoughts 11.4 Speaking Tips: Business Trips 11.5 Case Study and Presentation 11.6 Reading Aloud Business Tips Unit 12 Interview 12.1 Warm Up―Brainstorming and Speaking 12.2 Technical Terms 12.3 Food for Thoughts 12.4 Speaking Tips 12.5 Case Study and Presentation 12.6 Reading Aloud Business Tips Unit 13 Technology 13.1 Warm Up―Brainstorming and Speaking 13.2 Technical Terms 13.3 Food for Thoughts 13.4 Speaking Tips: Technical Support 13.5 Case Study and Presentation 13.6 Reading Aloud Business Tips Unit 14 Specifying Customer Needs 14.1 Warm Up―Brainstorming and Speaking 14.2 Technical Terms 14.3 Food for Thoughts 14.4 Speaking Tips: Dealing With Customers 14.5 Case Study and Presentation 14.6 Reading Aloud Business Tips Unit 15 Describing Designs 15.1 Warm Up―Brainstorming and Speaking 15.2 Technical Terms 15.3 Food for Thoughts 15.4 Speaking Tips.Design 15.5 Case Study and Presentation 15.6 Reading Aloud Business Tips Unit 16 Detailing Processes 16.1 Warm Up―Brainstorming and Speaking 16.2 Technical Terms 16.3 Food for Thoughts 16.4 Speaking Tips: Explaining Process 16.5 Case Study and Presentation 16.6 Reading Aloud Business Tips Unit 17 Documenting Your Work 17.1 Warm Up―Brainstorming and Speaking 17.2 Technical Terms 17.3 Food for Thoughts 17.4 Speaking Tips: E-Mails 17.5 Case Study and Presentation 17.6 Reading Aloud Business Tips Unit 18 Get It Running 18.1 Warm Up―Brainstorming and Speaking 18.2 Technical Terms 18.3 Food for Thoughts 18.4 Speaking Tips: Dealing With Routine Work 18.5 Case Study and Presentation 18.6 Reading Aloud Business Tips Unit 19 Between Colleagues 19.1 Warm Up―Brainstorming and Speaking 19.2 Technical Terms 19.3 Food for Thoughts 19.4 Speaking Tips: With Colleagues 19.5 Case Study and Presentation 19.6 Reading Aloud Business Tips Unit 20 Continuing Education 20.1 Warm Up―Brainstorming and Speaking 20.2 Technical Terms 20.3 Food for Thoughts 20.4 Speaking Tips: Education & Past Experiences 20.5 Case Study and Presentation 20.6 Reading Aloud Business Tips Unit 21 Quality Control 21.1 Warm Up―Brainstorming and Speaking 21.2 Technical Terms 21.3 Food for Thoughts 21.4 Speaking Tips: Quality Control 21.5 Case Study and Presentation 21.6 Reading Aloud Business Tips Unit 22 Office Talk 22.1 Warm Up―Brainstorming and Speaking 22.2 Technical Terms 22.3 Food for Thoughts 22.4 Speaking Tips: Office Talk 22.5 Case Study and Presentation 22.6 Reading Aloud Business Tips