UNIT 1 SERVICE
PART Ⅰ TEXT
Text A What Are Services？
Text B Guest Service
PART Ⅱ DIALOGUE
Dialogue 1 Applying for a Visa
Dialogue 2 Booking Tickets
PART Ⅲ TOURISM LINK: VISA APPLICATION FORM
PART Ⅳ GOOD TO KNOW. TRANSPORTATION TERMS
PART Ⅴ EXERCISES
UNIT 2 TOURISM
PART Ⅰ TEXT
Text A Tourism， Good or Bad
Text B What Is a Tour Guide
PART Ⅱ DIALOGUE
Dialogue 1 Changing Foreign Currency
Dialogue 2 Taking a Taxi
PART Ⅲ TOURISM LINK: INVITATION LETTER
PART Ⅳ GOOD TO KNOW: AT THE AIRPORT
PART Ⅴ EXERCISES
UNIT 3 TRANSPORTATION SERVICE
PART Ⅰ TEXT
Text A Airline Services
Text B Greyhound Lines， Inc
PART Ⅱ DIALOGUE
Dialogue 1 Checking Luggage
Dialogue 2 Before Boarding
PART Ⅲ TOURISM LINK: CURRICULUM VITAE
PART Ⅳ GOOD TO KNOW: BUSINESS SERVICE
PART Ⅴ EXERCISES
UNIT4 THE F&B INDUSTRY
PART Ⅰ TEXT
Text A You Are What You Eat
Text B The Chef's Ladder
PART Ⅱ DIALOGUE
Dialogue 1 Booking a Table
Dialogue 2 Having Western Food
PART Ⅲ TOURISM LINK: MENU
PART Ⅳ GOOD TO KNOW: IN THE RESTAURANT
PART Ⅴ EXERCISES
ACTIVITY 1 WORKSHOP 1- NEW HEADLINE
UNIT 5 TRAVEL SERVICES
PART Ⅰ TEXT
Text A Tour Operators
Text B The Retail Travel Agent
PART Ⅱ DIALOGUE
Dialogue 1 On the Plane.- Captain's Announcement
Dialogue 2 On the Plane: Having Meal
PART Ⅲ TOURISM LINK: ITINERARY
PART Ⅳ GOOD TO KNOW: THE TYPES OF LUGGAGE
PART Ⅴ EXERCISES
UNIT6 HOSPITALITY INDUSTRY
PART Ⅰ TEXT
Text A The History of Hotel Industry
Text B Hostel
PART Ⅱ DIALOGUE
Dialogue l Reserving a Room
Dialogue 2 Arranging the Luggage
PART Ⅲ TOURISM LINK: RESERVATION APPLICATION FORM
PART Ⅳ GOOD TO KNOW: MAINTENANCE AND SAFETY
PART Ⅴ EXERCISES
UNIT 7 EVENT PLANNING
PART Ⅰ TEXT
Text A Carnival Corporation
Text B Security Management in the Convention Center
PART Ⅱ DIALOGUE
Dialogue 1 Tidying the Room
Dialogue 2 Laundry Service
PART Ⅲ TOURISM LINK: CONFERENCE AND BANQUET
PART Ⅳ GOOD TO KNOW: HOUSEKEEPING
PART Ⅴ EXERCISES
UNIT 8 TOURIST PRODUCT
PART Ⅰ TEXT
Text A The Silk Road， from Xi'an to Kashgar
Text B Cloisonne
PART Ⅱ DIALOGUE
Dialogue 1 Seeing a Doctor
Dialogue 2 In the Duty Free Shop
PART Ⅲ TOURISM LINK: LETTER OF THANKS
PART Ⅳ GOOD TO KNOW: CHINESE TRADITIONAL ITEMS
PART Ⅴ EXERCISES
ACTIVITY 2 SPOT SURVEYAND CLASSROOM PRESENTATION
UNIT 9 TOURISM MARKETING
PART Ⅰ TEXT
Text A Restaurant Public Relationship
Text B Accor Launches Backpacker Brand
PART Ⅱ DIALOGUE
Dialogue 1 My Key Card Doesn't Work
Dialogue 2 Turn-down Service
PART Ⅲ TOURISM LINK: ARRIVAL/DEPARTURE CARD
PART Ⅳ GOOD TO KNOW: CASHIER'S TERMS
PART Ⅴ EXERCISES
UNIT 10 COMMUNICATION
PART Ⅰ TEXT
TextA Communication Skills
Text B The Concept of"Face" in Chinese-American Interaction
PART Ⅱ DIALOGUE
Dialogue 1 Lodging a Complaint at a Hotel
Dialogue 2 Hold on， please
PART Ⅲ TOURISM LINK: BAGGAGE DECLARATION FORM
PART Ⅳ GOOD TO KNOW: CHINESE ART
PART Ⅴ EXERCISES
UNIT 11 TOURIST ATTRACTIONS
PART Ⅰ TEXT
Text A Touring round Banff
Text B Disney Empire
PART Ⅱ DIALOGUE
Dialogue 1 Sights in Chinese Cities
Dialogue 2 A Trip in Africa
PART Ⅲ TOURISM LINK: QUESTIONNAIRE
PART Ⅳ GOOD TO KNOW: SWITCHBOARD
PART Ⅴ EXERCISES
UNIT 12 SPECIAL INTEREST TOURS
PART Ⅰ TEXT
Text A Virtual Tourism
Text B Gambling in Macau
PART Ⅱ DIALOGUE
Dialogue 1 Renting a Car
Dialogue 2 Talking about British Weather
PART Ⅲ TOURISM LINK: A TOUR CONTRACT
PART Ⅳ GOOD TO KNOW: ANCIENT CHINESE ARCHITECTURE
PART Ⅴ EXERCISES
ACTIVITY 3 WORKSHOP 2: THE SKI RESORT
UNIT 13 SPORTS AND OUTDOOR ACTIVITIES
PART Ⅰ TEXT
Text A Backpacking
Text B Sport Tourism
PART Ⅱ DIALOGUE
Dialogue 1 In the Golf Club
Dialogue 2 Hiking in the Mountains
PART Ⅲ TOURISM LINK: PASSENGERS' HEALTH DECLARATION
PART Ⅳ GOOD TO KNOW: SPORTS ITEMS
PART Ⅴ EXERCISES
UNIT 14 LEISUREAND RECREATION
PART Ⅰ TEXT
Text A Elephant Tourism in Laos
Text B Cruise
PART Ⅱ DIALOGUE
Dialogue 1 Hot Springs
Dialogue 2 Hairdressing
PART Ⅲ TOURISM LINK: TRAVEL AGENT BOOKING FORM
PART Ⅳ GOOD TO KNOW: WORLD HERITAGE IN CHINA
PART Ⅴ EXERCISES
UNIT 15 TOURISM CULTURE
PART Ⅰ TEXT
Text A On Your Best Behavior
Text B Where Religion Is a Religion
PART Ⅱ DIALOGUE
Dialogue 1 In the Night Club
Dialogue 2 In the Fitness Center
PART Ⅲ TOURISM LINK: HOW TO COMPLETE AN EMBARKATION CARD
PART Ⅳ GOOD TO KNOW: CHINESE DISHES
PART Ⅴ EXERCISES
UNIT 16 TOURISM SUSTAINABILITY
PART Ⅰ TEXT
Text A Tourism Development in Cyprus Needs to Be Sustained
Text B The Tourist as Target: Direct Victim of Political Instability
PART Ⅱ DIALOGUE
Dialogue 1 Arranging a Conference
Dialogue 2 Booking Facilities and Personnel
PART Ⅲ TOURISM LINK: TRAVEL INSURANCE REPORT FORM
PART Ⅳ GOOD TO KNOW: TRADITIONAL CHINESE FESTIVALS
PART Ⅴ EXERCISES
ACTIVITY 4 THEME TRAIL DESIGN FOR ATARGET CITY: USE BOSTON'S
FREEDOM TRAIL AS A TEMPLATE
Key to the Exercises
REFERENCES
