Part Ⅰ Business Communications
Unit One Business English Writing and Speaking
Section 1 Business English Writing
Section 2 Business English Speaking
Section 3 Negotiation Strategies
Exercises
Uint Two Modern Communication Tools
Section 1 E-mail
Section 2 TradeManager
Section 3 Skype
Section 4 Negotiation Strategies
Exercises
Part Ⅱ Establishing Business Relationships
Unit Three Establishing Business Relationships
Section 1 Dialogue
Section 2 Specimen Letters
Section 3 Negotiation Strategies
Exercises
Part Ⅲ Business Negotiations
Unit Four Inquiries and Replies
Section 1 Dialogue
Section 2 Specimen Letters
Section 3 Negotiation Strategies
Exercises
Unit Five Offers, Counter-offers and Acceptance
Section 1 Dialogue
Section 2 Specimen Letters
Section 3 Negotiation Strategies
Exercises
Part Ⅳ Performance of Contracts
Unit Six Contracts
Section 1 Dialogue
Section 2 Specimen Contract
Section 3 Specimen Letters
Section 4 Negotiation Strategies
Exercises
Unit Seven Price
Section 1 Introduction to Price
Section 2 Dialogue
Section 3 Specimen Letters
Section 4 Negotiation Strategies
Section 2 Dialogue
Section 3 Specimen Letters
Section 4 Work Procedure of Export Sea Transportation Based on CIF and CFR
Exercises
Unit Ten Packing
Section 1 Introduction to Packing
Section 2 Dialogue
Section 3 Specimen Letters
Section 4 Practical Packing Strategies
Exercises
Unit Eleven Insurance
Section 1 Introduction to Insurance
Section 2 Dialogue
Section 3 Specimen Letters
Section 4 International Cargo Transportation Insurance
Exercises
Unit Twelve Complaints, Claims and Arbitration
Section 1 Introduction to Complaints, Claims and Arbitration
Section 2 Dialogue
Section 3 Specimen Letters
Section 4 Negotiation Strategies
Exercises
Part Ⅴ Documents
Unit Thirteen Documents(I)
Section 1 Letter of Credit
Section 2 Inspection Certificates
Section 3 Certificate of Origin and GSP Form A
Section 4 Commercial Invoice
Exercises
Unit Fourteen Documents (11)
Section 1 Bill of Lading
Section 2 Packing List, Weight Memo, Measurement List and Shipping Advice
Section 3 Insurance Policy
Section 4 Customs Declaration Form
Exercises
Part Ⅵ E-commerce
Unit Fiftee