Unit 1 Making and Accepting a Reservation Part A Making and Accepting a Reservation Part B Offering an Alternative to the Guests When Their Needs Are Not Available Unit 2 Receiving the Guests Part A Receiving the Guests with the Reservation Part B Receiving the Guests without the Resenration Unit 3 Ordering Food and Taking orders Ⅰ Part A Asking and Explaining Dishes Part B Recommending Dishes Unit 4 Ordering Food and Taking Orders Ⅱ Part A Asking What the Guest Prefers Part B Room Service Unit 5 Ordering DemeM Part A Asking and Telling If Dessert Is Wanted Ⅰ Part B Asking and Telling If Dessert Is Wanted Ⅱ Unit 6 Paying the Bill Part A Asking for the Bill and Ways of Payin9 Part B Explaining the Charge and Handling Mistakes on the Bill Unit 7 Bar Service Ⅰ Part A Asking What the Guest Wants to Drink Part B Telling What Is Wanted Unit 8 Bar service Ⅱ Part A Asking before Serving and Serving the Guest Part B Asking How Much Is Owed and Saying Goodbye Unit 9 Handling Complaints Ⅰ Part A Complaining about Drinks Part B Complaining about Meat and Food Unit 10 Handling Complaints Ⅱ Part A Complaining about Service Part B Showing the Way of Dealing with Complaints Vocabulary Key to Exercises tapescript 附录 参考文献
