前言 Unit One：Job Interview 面试 Unit Two：Job Responsibilities 工作职责 Unit Three：Business Telephone 商务电话 Unit Four：Business Confemnce 商务会议 Unit Five：Receiving a Foreign Customer 接待国外客户 Unit Six：Company Presentation 公司介绍 Unit Seven：Products Presentation 产品简报 Unit Eight：Business Dinner 商务应酬 Unit Nine：Business Charts and Graphs 商务图表描述 Unit Ten：Bid and Tender 招标投标 Suggested Keys to Interpretations 口译练习参考答案 Works Cited 参考文献
摘要
illions of business phone calls are made every hour of the day. Business people that interact solely over the phone yet never meet still form strong opinions of one another.Practicing good business phone etiquette helps encourage clear lines of communication, build rapport and avoid misunderstandings. Most of us can recollect a phone call that left us feeling frustrated or irritated. How much of this could have been attributed to poor phone etiquette？ Here we explore a few simple examples of areas within business phone etiquette that should be employed when making or receiving calls. All successful business interaction needs preparation. The phone call/s no exception. It is important to know who you are calling, the most convenient time to do so, the reason for your call and what you can do for them. Be structured, short and sharp. ff the caller is not known to the receiver, it is important that the purpose of the call and the caller's credentials are established immediately. A simple introduction followed by a sentence or two not only shows good phone etiquette but allows the receiver to set the forthcoming information within a context.
