UNIT ONE DEFINITION OF LOGISTICS／1 UNIT TWO INVENTORY／9 UNITTHREE SUPPLYCHAIN／18 UNiT FOUR PACKAGING／27 UNIT FIVE DISTRIBUTION AND RETAILING／34 UNIT SIX QuALITY OF GOODS／42 UNrrSEVEN PAYMENTOFGOODS／51 UNrr ElGHT INTERNATIONAL BUSINESS／60 UNIT NINE EMPLOYMENT AND JOB MARKET／68 UNIT TEN TRANSPORTATION OF GOODS／77 UNIT ELEVEN CONT~~CT／87 UNIT TWELVE CLAIM／96 UNIT TI-HRTEEN COSTS OF TR ANSPORDLTION 105 UNIT FOURTEEN LOGISTICS LEGISLATION／112 UNIT FIFTEEN INSURANCE／119 …… UNrr SIXTEEN CUSTOMER SERVICE／130 KEY T0 EXERCISES／138 APPENDIX I TECHNICAL TERMS FOR LOGISTICS／161 APPENDIX II SAMPLE FORMS FOR LOGISTICS／165
