Unit 1 Introduction to Hotel Industry Part One Dialogues Part Two Part Three Part Four Cultural Salon: Trend in Hotel Investment Shrinking by 50% Unit 2 Reservations Part One Dialogues Part Two Part Three Part Four Cuitural Salon: Westin Hotels and Resorts Goes Smoke-free Unit 3 Checking in Part One Dialogues Part Two Part Three Part Four Cultural Salon: Turn Front Desk Clerks Into Front Desk Salespersons Unit 4 Housekeeping Services Part One Dialogues Part Two Part Three Part Four Cultural Salon: Enhancing the Guest Experience Unit 5 Telephone Services Part One Dialogues Part Two Part Three Part Four Cultural Salon: Telephone Operator‘s Work Unit 6 Handling Complaints Part One Dialogues Part Two Part Three Part Four Cultural Salon: Hotel Customer Loyalty: Splitting Hairs Unit 7 Fitness and Recreation Center Part One Dialogues Part Two Part Three Part Four Cultural Salon: The Recreation and Fitness Center of Shangri-La Hotel Unit 8 Checking out Part One Dialogues Part Two Part Three Part Four Cultural Salon: Does Your Hotel Accept Checks? Unit 9 Food Service Part One Dialogues Part Two Part Three Part Four Cultural Salon: Concept Restaurants Are Here to Stay Unit 10 Taking Orders Part One Dialogues Part Two Part Three Part Four Cultural Salon: The Awaiting Area Unit 11 Serving Dishes Part One Dialogues Part Two Part Three Part Four Cultural Salon: Chef, Cooks, and Food Preparation Workers Unit 12 Dealing with Complaints Part One Dialogues Part Two Part Three Part Four Cultural Salon: Dining at Taylors Restaurant of Dartmouth Unit 13 Paying the Bills Part One Dialogues Part Two Part Three Part Four Cultural Salon: Japanese Cuisine 附录 附录1 参考译文 附录2 参考答案
