Module 1 Hotel Management Unit 1 Part Ⅰ Reading Text A What is Leadership? Text B A Literature Review of job Competency Modeling in the Hospitality Industry Part Ⅱ Simulated Writing Part Ⅲ A Humorous Story Unit 2 Part Ⅰ Reading Text A Ethics of the Leadership Text B Lodging Industry Growth and its Impact on Hospitality Education in the U.S.A Part Ⅱ Simulated Writing Part Ⅲ A Humorous Story
Module 2 Room Operations Unit 3 Part 1 Reading Text A The Electrifying Job of the Front Office Manager Text B Registration Part Ⅱ Simulated Writing Part Ⅲ A Humorous Story Unit 4 Part Ⅰ Reading Text A Main Hotel Reservation Methods Text B Case Study:the Power of Information Part Ⅱ Simulated Writing Part Ⅲ A Humorous Story
Module 3 Housekeeping, Engineering and Security Unit 5 Part Ⅰ Reading Text A Housekeeping, Engineering and Security Operations:An Introduction（Ⅰ） Text B Howard Johnson Part Ⅱ Simulated Writing Part Ⅲ A Humorous Story Unit 6 Part Ⅰ Reading Text A Housekeeping, Engineering and Security Operations:An Introduction （Ⅱ） Text B Hotels as Terrorist Targets Part Ⅱ Simulated Writing Part Ⅲ A Humorous Story
Module 4 Food and Beverage Division Unit 7 Part Ⅰ Reading Text A Mission and Goals in Food and Beverage Operation Management Text B As I See It:Hotel Director of Food and Beverage Part Ⅱ Simulated Writing Part Ⅲ A Humorous Story Unit 8 Part Ⅰ Reading Text A Strategic Alliances between Hotels and Restaurants Text B Bristol and Good Eats Grill Part Ⅱ Simulated Writing Part Ⅲ A Humorous Story
Module 5 Marketing Management Unit 9 Part Ⅰ Reading Text A Building Market Leadership:Marketing as Process …… Module 6 Human Resource Management Module 7 Financial Control and Management Module 8 Future of the Hotel Industry Key to Exercises References
