客舱安全管理与应急处置

本书为高等学校在校学生学习民航客舱安全管理和应急处置基础知识的教材，适用于民航相关专业基础教学和非民航专业通识教学，主要内容以"三个敬畏”为价值导向，详细述写客舱安全概述、客舱运行管理、客舱安全管理、空防安全、空防预案、劫、炸机处置、机组资源管理、人为因素、差错管理、机组资源管理的应用、飞行机组安全管理、乘务员安全管理、旅客安全管理、服务设备安全管理、应急设备安全管理、应急处置基本概述、颠簸、释压、机上失火、机组失能、应急撤离、陆地撤离、水上撤离、特殊情景的应急撤离、求生通用常识、求救信号、求生技能等知识，涵盖民航当局关于客舱安全的各项管理规则及应急处置的指导程序，由浅入深，从客舱安全的角度使学生全面了解民用航空的安全规则，通过学习客舱应急设备的使用方法和注意事项以及客舱内突发事件的处理流程，提高学生的客舱安全管理意识与处理应急突发事件的能力，为民航专业在校生及民航从业人员提供一个能够提升专业能力和培养民航专业素质的知识平台，以适应我国建设多领域民航强国的现实需求。本书主要适用专业：航空服务艺术与管理专业、空中乘务专业，预计字数在30万（含图片、表格等）左右。

第一章 客舱安全管理 ··············································································.1 第一节 民航安全概述 ··············································································.3 第二节 安全管理体系 ············································································.15 第三节 客舱安全管理概述 ············································································.21 本章小结 ······························································································.31 本章思考题 ···························································································.31 第二章 空防安全 ························································································.33 第一节 空防安全概述 ············································································.34 第二节 空防预案 ··················································································.38 第三节 空防处置 ··················································································.42 本章小结 ······························································································.52 本章思考题 ···························································································.53 第三章 机组资源管理 ··················································································.54 第一节 机组资源管理概述 ······································································.55 第二节 人为因素 ··················································································.59 第三节 威胁与差错管理 ·········································································.65 第四节 决策 ························································································.69 本章小结 ······························································································.74 本章思考题 ···························································································.75 第四章 机上人员安全管理 ············································································.76 第一节 机组安全管理 ············································································.77 第二节 客舱乘务员安全管理 ···································································.81 第三节 旅客安全管理 ············································································.88 本章小结 ······························································································.92 本章思考题 ···························································································.93 第五章 设备安全管理 ··················································································.94 第一节 服务设备安全管理 ······································································.96 第二节 应急设备安全管理 ·····································································.109 本章小结 ·····························································································.126 本章思考题 ··························································································.127 第六章 应急处置 ·······················································································.128 第一节 颠簸处置 ·················································································.129 第二节 释压处置 ·················································································.131 第三节 机上失火 ·················································································.134 第四节 机组失能 ·················································································.143 本章小结 ·····························································································.144 本章思考题 ··························································································.145 第七章 应急撤离 ·······················································································.146 第一节 应急撤离概述 ···········································································.148 第二节 应急撤离程序 ···········································································.149 第三节 应急撤离广播 ···········································································.157 第四节 应急撤离虚拟仿真实验 ·······························································.161 本章小结 ·····························································································.165 本章思考题 ··························································································.166 本章实训任务 ·······················································································.166 第八章 求生技能 ·······················································································.167 第一节 求生通用常识 ···········································································.169 第二节 求救信号 ·················································································.170 第三节 求生技能分类 ···········································································.172 本章小结 ·····························································································.179 本章思考题 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