《剑桥标准商务英语教程（第2版）》（Business Benchmark Second Edition）是一套由剑桥英语教学者编著的商务英语教程，每个级别都包含学生用书（附自学手册）和教师用书各一册，互为补充。本教程围绕当前职场中常见的主题设置学习单元，涵盖商务用语和商务技能，通过有针对性的指导和反复练习，帮助学生提高商务环境中的英语实际运用能力。本教程既可用于商务英语课堂教学，也适合那些即将踏入职场或已工作的学习者使用。
Acknowledgements /5Introduction /6ManagementUnit 1: Corporate cultureExam reference and unit notes /8Photocopiable activity: Time management /9Answer key /12Transcript /12Unit 2: Leaders and managersExam reference and unit notes /13Photocopiable activity: Management problems /14Answer key /16Transcripts /17Unit 3: Internal communicationsExam reference and unit notes /18Photocopiable activity: Bad bosses /19Answer key /21Transcript /23Unit 4: Chairing meetingsExam reference and unit notes /24Photocopiable activity: Case study: Spenfeld /25Answer key /28Transcript /29Competitive advantageUnit 5: Customer relationshipsExam reference and unit notes /30Photocopiable activity: Case study: Curiosity Tours /31Answer key /34Transcript /36Unit 6: Competitive advantageExam reference and unit notes /37Photocopiable activity 1: Attention to pricing /38Photocopiable activity 2: The competitive advantage game /40Answer key /44Transcripts /45Unit 7: A proposal Exam reference and unit notes /46Photocopiable activity 1: Relocating /47 Photocopiable activity 2: Compound nouns quiz /48 Answer key /49Transcript /50Unit 8: Presenting at meetingsExam reference and unit notes /51 Photocopiable activity 1: Catalina’s presentation /52Photocopiable activity 2: A proposal for marketing ice-cream /53Answer key /54Transcript /55Advertising and salesUnit 9: Advertising and customersExam reference and unit notes /56Photocopiable activity: Case study: Country Club 366 /57Answer key /59Transcript /60Unit 10: Advertising and the InternetExam reference and unit notes /61Photocopiable activity: Case study: Fred-Winter-Homes /62Answer key /64Transcripts /65Unit 11: Sales reportsExam reference and unit notes /67Photocopiable activity: A sales report /68Photocopiable sample answer: A sales report /70Answer key /71Transcript /72Unit 12: The sales pitchExam reference and unit notes /73Photocopiable activity: Breakthrough performance /74Answer key /75Transcripts /77FinanceUnit 13: Forecasts and resultsExam reference and unit notes /79Photocopiable activity: Investigating a company /80Answer key /81Transcript /82Unit 14: Financing the artsExam reference and unit notes /84Photocopiable activity: Business options /85Answer key /87Transcripts /87Unit 15: Late payersExam reference and unit notes /90Photocopiable activity 1: Letter-writing quiz /91Photocopiable activity 2: Useful phrase for letters /93Answer key /95Transcripts /96Unit 16: Negotiating a leaseExam reference and unit notes /97Photocopiable activity: Negotiation strategy: avoiding pitfalls /98Answer key /99Transcripts /100The work environment Unit 17: Workplace atmosphereExam reference and unit notes /102Photocopiable activity: Attitudes to work /103Answer key /104Transcript /105Unit 18: The workforce of the futureExam reference and unit notes /107Photocopiable activity: Women in senior management /108Answer key /110Transcripts /111Unit 19: ProductivityExam reference and unit notes /113Photocopiable activity: Constraints on productivity /114Answer key /116Transcript /117Unit 20: Staff negotiationsExam reference and unit notes /119Photocopiable activity: Negotiating points /120Answer key /122Transcripts /123Corporate relationshipsUnit 21: Corporate ethicsExam reference and unit notes /126Teacher’s Resource Book activity: Business quiz /127Answer key /130Transcript /131Unit 22: Expanding abroadExam reference and unit notes /132Photocopiable activity: The investment game /133Answer key /134Transcripts /134Unit 23: An overseas partnershipExam reference and unit notes /136Answer key /137Transcripts /138Unit 24: A planning conferenceExam reference and unit notes /139Photocopiable activity: Giving short presentations /140Answer key /143Transcripts /144Exam skills and Exam practiceAnswer key /145Transcripts /149Appendix: The common European Framework /155
