Program 1 Front Office Task 1 Receiving Room Reservations Task 2 Checkin Services Task 3 Extending the Stay and Changing the Room Task 4 Checkout Services Task 5 Concierge Services Program 2 Housekeeping Department Task 1 Guiding the Guest to the Guest Room Task 2 Chamber Services Task 3 Laundry Services Task 4 Other Special Services Program 3 Food & Beverage Department Task 1 Table/Private Room/Banquet Reservations Task 2 Receiving the Guest in the Restaurant Task 3 Taking Orders Task 4 Serving Dishes Task 5 Serving at the Coffee Bar Program 4 Other Comprehensive Trainings Task 1 Handling Guests' Complaints Task 2 Meeting and Banquet Services Task 3 Health and Recreation Services Task 4 Shopping Services Reference
