Unit 1 Knowing Outsourcing Industry
Text A IT Outsourcing
Text B How to Leverage Outsourcing Partners to Enter the Chinese Sottware Market
Writing Acceptance Letter
Unit 2 Communication in Software Outsourcing
Text A The Importance of Communication in Outsourcing Companies
Text B Why You Need to Get Your Message Across
Writing Invitation Letter
Unit 3 Handling Clients
Text A Five Ways to Find Outsourcing Clients
Text B How to Deal With Written Complaints in Business?
Writing Complaint Letter
Unit 4 Managing Meetings
Text A Why So Many Meetings Are Required to Manage Vender Relationship
Text B Format and Structure of a Formal Meeting
Writing Memorandum and Notice of Meeting
Unit 5 Building Teamwork
Text A Software Outsourcing Developing Your Software Faster and Better
Text B How to Make Better Team Work?
Writing Apology Letter
Unit 6 Managing Time in Outsourcing
Text A Time Management in the Outsourcing Industry
Text B Time Management: Discover 7 Ways to Best Manage Your Time
Writing Refusal Letter
Unit 7 Solving Problems
Text A Three Vital Considerations before Outsourcing Work Can Benefit
Text B Top Five Outsourcing Problems and Strategies for Resolution
Writing Follow-up Letter
Unit 8 Understanding Processing
Text A Things to Bear in Mind
Text B Nine Stages of the Outsourcing Life Cycle
Writing Business Proposal
Unit 9 Meeting with the Future
Text A 2010 Predictions for the Outsourcing Industry
Text B How does China Presently & Future Rank in the World Outsourcing Market?,
Writing Thank-You Letter
