Unit One Room Reservation客房预订
Ⅰ.Guldance单元导学
Ⅱ.Practieal Sentence Patterns实用句型
Ⅲ.Situational Dialogues情境会话
Ⅳ.Dialogue Practice会话实训
Ⅴ.Exercises练习
Ⅵ.Expanding Reading拓展阅读
Unit Two Counter Service前台接待
Ⅰ.Guldance单元导学
Ⅱ.Practieal Sentence Patterns实用句型
Ⅲ.Situational Dialogues情境会话
Ⅳ.Dialogue Practice会话实训
Ⅴ.Exercises练习
Ⅵ.Expanding Reading拓展阅读
Unit Three Concierge Service礼宾服务
Ⅰ.Guldance单元导学
Ⅱ.Practieal Sentence Patterns实用句型
Ⅲ.Situational Dialogues情境会话
Ⅳ.Dialogue Practice会话实训
Ⅴ.Exercises练习
Ⅵ.Expanding Reading拓展阅读
Unit Four Regular Housekeeping Service客房常规服务
Ⅰ.Guldance单元导学
Ⅱ.Practieal Sentence Patterns实用句型
Ⅲ.Situational Dialogues情境会话
Ⅳ.Dialogue Practice会话实训
Ⅴ.Exercises练习
Ⅵ.Expanding Reading拓展阅读
Unit Five Personalized Housekeeping Service客房个性化服务
Ⅰ.Guldance单元导学
Ⅱ.Practieal Sentence Patterns实用句型
Ⅲ.Situational Dialogues情境会话
Ⅳ.Dialogue Practice会话实训
Ⅴ.Exercises练习
Ⅵ.Expanding Reading拓展阅读
Unit Six Making Reservations and Seating Guests in the Restaurant餐厅预订与餐桌引座
Ⅰ.Guldance单元导学
Ⅱ.Practieal Sentence Patterns实用句型
Ⅲ.Situational Dialogues情境会话
Ⅳ.Dialogue Practice会话实训
Ⅴ.Exercises练习
Ⅵ.Expanding Reading拓展阅读
Unit Seven Food and Beverage Service in Chinese Style中餐服务
Ⅰ.Guldance单元导学
Ⅱ.Practieal Sentence Patterns实用句型
Ⅲ.Situational Dialogues情境会话
Ⅳ.Dialogue Practice会话实训
Ⅴ.Exercises练习
Ⅵ.Expanding Reading拓展阅读
Unit Eight Food and Beverage Service in Western Style西餐服务