Unit 1 Hotel Industry Unit 2 Interview and Orientation Unit 3 The Front Office Unit 4 Business Centre Unit 5 Housekeeping Department (I) Unit 6 Housekeeping Department (II) Unit 7 Food and Beverage Department Unit 8 Shopping Arcade Unit 9 Health and Recreation Center Unit 10 Accounting Department Unit 11 Security Department Unit 12 Handling Complaints Unit 13 Advertising and Marketing Unit 14 Trend for Hospitality Industry Key to Exercises Appendix 参考文献
