Chapter 1 Greeting and Introducing Unit 1 Meeting Acquaintance Unit 2 Meeting at the First Time Unit 3 Self-introduction Unit 4 Asking for Introduction Unit 5 Inlroducing Others Unit 6 In-depth Knowledge Unit 7 Seeing Off Chapter 2 Daily Contact It Unit 1 Making an Appointment Unit 2 Refusing an Appointmenl Unit 3 Changing the Appointment Unit 4 Calling On Friends and Relatives Unit 5 Enlivening the Atmosphere Unit 6 Inviting Friends and Relatives Unit 7 Giving a Gift Unit 8 Visiting a Patient Unit 9 Having a Party with Friends Unit 10 Neighbors Unit 11 Grieving Etiquette Unit 12 Wedding Etiquette Unit 13 Family Relationship Unit 14 Relationship with Colleagues Chapter 3 Communicating Through the Telephone Unit I Making a Phone Call Unit 2 Answering the Phone Unit 3 Absent for a Call Unit 4 Bad Connection Unit 5 Can Not Hear Clearly Unit 6 Transferring a Call Unit 7 Taking a Message Unit 8 Passing On a Message Unit 9 Hanging Up Unit 10 Dialed the Wrong Number Chapter 4 Wills and Feelings Unit I Assistance Unit 2 Gratitude Unit 3 Suggestion Unit 4 Advisement Unit 5 Apologizing Unit 6 Forgiving Unit 7 Agreeing Unit 8 Disagreeing Unit 9 Encouragement Unit 10 Urging Unit 11 Promising Unit 12 Predicting Unit 13 Congratulations Unit 14 Blessing Unit 15 Pit Unit 16 Sympathy Unit 17 Warning Unit 18 Reminding Unit 19 Understanding Unit 20 Puzzles Unit 21 Like Unit 22 Dislike Unit 23 AnxJely Unit 24 Consoling Unit 25 Compliment Unit 26 Flaflery Unit 27 Joy Unit 28 Anger Unit 29 Contradicting Unit 30 Criticizing Unit 31 Surprise Unit 32 Suspicion Unit 33 Nervousness Unit 34 Fear Unit 35 Self-confidence Unit 36 Self-contempt Unit 37 Optimistic Unit 38 Complaint Unit 39 Disappointment Unit 40 Regret Unit 41 Excitement Unit 42 Indifference Unit 43 Hesitation Unit 44 Embarrassment Chapter 5 Speaking Skills Unit 1 Striking Up a Conversation Unit 2 Directing the Point Unit 3 Interposing a Remark Unit 4 Repeating the Topic Unit 5 Changing the Topic Unit 6 Going Back to the Previous Topic Unit 7 Avoiding the Topic Unit 8 Ending the Conversation Chapter 6 Public Places Unit 1 At the Bank Unit 2 At the Post Office Unil 3 At lhe Hospital Unit 4 At the Cinema Unit 5 At the Hairdresser's Unit 6 In the Library Unit 7 In the Restauranl Unit 8 In the Holel Unit 9 In lhe Supermarket Unit 10 At the KTV Unit 11 At the Bar Unit 12 At the Cafe Unit 13 At the Airport Unit 14 Renting a House
