Chapter 1 Daily Etiquette
Unit 1 Greetings
Unit 2 Praise
Unit 3 Thanks
Unit 4 Apologies
Unit 5 Congratulations
Humor Life
Chapter 2 Courtesy Demands Reciprocity
Unit 1 Making Friends
Unit 2 My Treat
Unit 3 Making Yourself at Home
Unit 4 Sending Gifts
Unit 5 Friends’Parties
Humor Life
Chapter 3 Invitation and Appointment
Unit 1 Sending Out an Invitation
Unit 2 Accepting an Invitation
Unit 3 Turning Down an Invitation
Unit 4 Business Appointments
Unit 5 Private Engagements
Humor Life
Chapter 4 Telephone Communication
Unit 1 Making a Call
Unit 2 Transfer Call
Unit 3 Wrong Number
Unit 4 Bad Connections
Unit 5 Leaving a Message
Unit 6 Hanging Up
Humor Life
Chapter 5 office Time
Unit 1 Bosses and Employees
Unit 2 Co-workers
Unit 3 Office Conflicts
Unit 4 Teamwork
Unit 5 Business Attire
Humor Life
Chapter 6 Business Rules
Unit 1 Meeting Foreign Guests
Unit 2 Entertaining Guests
Unit 3 Establishing Trade Relations
Unit 4 Marketing Strategy
Unit 5 Contract Negotmtion
Unit 6 Farewell before Leaving
Humor Life
Chapter 7 Expressing Emotions
Unit 1 Wish
Unit 2 Sympathy
Unit 3 Anger
Unit 4 Disappointment
Unit 5 Complaint
Humor Life
