第一篇零售服务业英语 Part 1 Welcome Guests Warmly热情迎客 Unit 1 Receiving Customers招呼顾客 Unit 2 Asking about Preference询问喜好 Unit 3 Recommending CommodIties推荐商品 Unit 4 Fitting顾客试穿 Unit 5 Making Proposals提供建议 Unit 6 Bargaining讨价还价 Unit 7 Making a Discount打折促销 Unit 8 Quality Guarantee质量保证 Part 2 Fashion and Accessories服装饰品 Unit 9 Fabric Counter布料柜台 Unit 10 Garments各式衣服 Unit 11 Designer Men's Wear精品男装 Unit 12 Exquiste Accessode8精美配饰 Unit 13 Fashion Cap时尚帽子 Unit 14 Trendy Glasses新潮眼镜 Unit 15 High Quality Shoes优质鞋子 Unit 16 Jewellery珠宝首饰 Part 3 Daily Supplies日常用品 Unit 17 Cosmotics化妆品 Unit 18 Cara Products保养用品 Unit 19 Exquisite Watches精美钟表 Unit 20 Household Electric Appliance家用电器 Unit 21 Etectronic Products电子产品 Unit 22 Kitchen Supplles厨房用品 Unit 23 All Kinds of Fumiture各式家具 Unit 24 Bedding Articles床上用品 Unit 25 Sports Equipment体育器材 Unit 26 Office Supplies办公用品 Unit 27 Books and Magazines书刊杂志 Unit 28 Toys玩具大全 Unit 29 At the Pharmacy在药房 Unit 30 Selling Flowers出售鲜花 Part 4 Arts艺术赏玩 Unit 31 Crafts and Gifts工艺礼品 Unit 32 Antiques and Porcelains古玩瓷器 Unit 33 Painting and Calligraphy书法字画 Unit 34 Audio—Visual Products音像制品 Unit 35 Musical Instruments音乐器材 Unit 36 Photographic Equipment摄影器材 Part 5 Buying Foods各色食品 Unit 37 Buying Fruits买水果 Unit 38 Fresh Vegetables新鲜蔬菜 Unit 39 Flavorful Meat飘香肉食 Unit 40 Good Tea芳香茶品 Unit 41 Beverages酒水饮料 Unit 42 Snacks and Pastries零食糕点 Part 6 Shopping Services商场服务 Unit 43 Guidance Services提供向导 Unit 44 Business Hours营业时间 Unit 45 Packaging商品包装 Unit 46 Paymont结账付款 Unit 47 Handling Complaints处理投诉 Unit 48 Maintenance Services维修服务 Unit 49 Returning and Changing退换商品 第二篇旅游服务业英语 Part 1 Travel Agency旅行社 Unit 1 Travelling Reservation旅行预订 Unit 2 Reception Desk接待处 Unit 3 Tour Negotiation旅行协商 Unit 4 Tour Arrangement旅行安排 Part 2 Transportation交通工具 Unit 5 Bus巴士 Unit 6 Taxi出租车 Unit 7 Subway地铁 Unit 8 Train火车 Part 3 Restaurant餐厅 Unit 9 Table Reservation餐位预订 Unit 10 Greeting the Guests迎客服务 Unit 11 Taking Orders点菜服务 Unit 12 Serving Dishes上菜服务 Unit 13 Complaints and Accidents抱怨和意外 Unit 14 Paying the Bill结账买单 Part 4 Life and Entertainment生活娱乐 Unit 15 Bank Service银行服务 Unit 16 Shopping Center购物中心 Unit 17 Bar Services酒吧服务 Unit 18 Beauty Salon美容美发沙龙 Unit 19 Club歌舞厅 第三篇酒店服务业英语 Part 1 Front Office Service前台服务 Unit 1 Room Reservation客房预订 Unit 2 At the Entrance门厅服务 Unit 3 Reception Desk接待处 Unit 4 Check—in Service入住登记 Unit 5 Concierge Service礼宾服务 Unit 6 Information Desk问讯服务 Unit 7 Complaints and Problem客户抱怨 Unit 8 Depositing Baggage行李寄存 Unit 9 Payment&Check—out结账退房 Part 2 Housekeeping Service客房服务 Unit 10 Floor Attendance楼层服务 Unit 11 Operator Service电话服务 Unit 12 Laundry Service洗衣服务 Unit 13 Room Sorvice送餐服务 Unit 14 Maintenance Service维修服务 Unit 15 Extra Services其他服务 Unit 16 Emergency紧急情况 Part 3 Heath and Recreation康乐中心 Unit 17 Spa Service水疗服务 Unit 18 Fitness Center健身房 Part 4 Business Center商务中心 Unit 19 Secretarial Service文秘服务 Unit 20 Convention Service会议服务 附录 酒店组织结构表（各部门职位名称） 酒店常见告示 Part 1 Preparation Before Departure去机场前的准备 Unit 1 Purchasing Tickets购买机票 Unit 2 Confirming and Rescheduling a Flight Part 2 At the Airport在机场 Unit 3 Inquiries at the Airport机场问询 Unit 4 Check—In and Doallng with Luggage机牌与行李托运 Unit 5 Transiting and Transferring Services过境与转机服务 Unit 6 Securlty Check安检 Unit 7 Boarding登机 Unit 8 Delay航班晚点 …… Part 3 On the Plane在飞机上 Part 4 Arrival到达目的地
