酒店英语(第2版全国高职高专专业英语规划教材)

本书基于酒店的各种工 作情境进行构思、设计和编 写，着重从提高酒店从业人 员的英语交际能力出发，同 时兼顾酒店理论知识的提升 。 本书在内容上涉猎广泛 ，专业性和实用性强。从酒 店概述到酒店工作过程，主 题包括客房预订、应接服务 、入住登记、礼宾服务、客 房服务、订餐、引位、点菜 、上菜、送餐、解决投诉、 餐饮结账、娱乐休闲服务、 商务服务、退房等。以场景 主题描述为主，使学生能够 与客人进行情景模拟交流。 在本书的编写过程中， 作者广泛听取各类星级酒店 员工的建议和意见，它可作 为高等职业院校、高等专科 院校、成人高等院校、本科 院校酒店管理专业、旅游管 理专业教材，也可作为酒店 、餐饮业员工的培训用书。

CHAPTER Ⅰ AN OVERVIEW OF HOSPITALITY INDUSTRY CHAPTER Ⅱ FRONT OFFICE AND ITS SECTIONS Lesson 1 An Introduction to the Front Office Lesson 2 Room Reservations Lesson 3 Bell Service Lesson 4 Concierge Service Lesson 5 Check in Lesson 6 Telephone Service Lesson 7 Business Center Lesson 8 Cashier’s Service CHAPTER Ⅲ The Housekeeping Department and Its Sections Lesson 1 An Introduction to the Housekeeping Department Lesson 2 Regular Services Lesson 3 Laundry Service Lesson 4 Personalized Housekeeping Service Lesson 5 Dealing with Emergencies CHAPTER Ⅳ FOOD AND BEVERAGE DEPARTMENT Lesson 1 About the Food & Beverage Lesson 2 Taking Restaurant Reservations Lesson 3 Hosting Lesson 4 Taking Orders Lesson 5 Serving Dishes Lesson 6 Bar Service Lesson 7 Room Service Lesson 8 Paying the Bill CHAPTER Ⅴ HEALTH AND THE RECREATION CLUB Lesson 1 About the Health & the Recreation Club Lesson 2 Beauty Salon Lesson 3 Gym Lesson 4 Sauna Bath and Spa Lesson 5 Swimming, Golf and Karaoke CHAPTER Ⅵ OTHER SERVICES IN THE HOTEL Lesson 1 Dealing With Complaints Lesson 2 Shopping