Chapter One Office Work日常办公 Ⅰ Use of Office Utilities办公用品的使用 Ⅱ Working Arrangement工作安排 Ⅲ Employee Training员工培训 Ⅳ Personnel Transfer人事调动 Ⅴ Filing档案管理 Chapter Two Business Reception Etiquette商务接待 Ⅰ Greeting Guests迎接客人 Ⅱ Treating Guests on Arrival接风洗尘 Ⅲ Visiting Showroom参观展示间 Ⅳ Purchasing购物 Ⅴ Farewell送别 Chapter Three Practical Operation商业实务 Ⅰ Inquiry询盘 Ⅱ Offer报盘 Ⅲ Acceptance接受 Ⅳ Quality of Goods货物质量 Ⅴ Credit Inquiry资信调查 Chapter Four Business Negotiation业务洽谈 Ⅰ Negotiating Booking Term商谈订单期限 Ⅱ Competitively Priced价格优惠 Ⅲ Talking about Payment讨论支付 Ⅳ Packing and Shipment包装与装运 Ⅴ Insurance and Inspection保险与商检 Chapter Five Establishing Human Relations人脉拓展 Ⅰ Calling a Wrong Number打错电话 Ⅱ Leaving a Message留言 Ⅲ Business Appointment商务预约 Ⅳ Putting off an Appointment推迟约会 Ⅴ Joining the Party参加派对 Chapter Six Career Life职场生活 Ⅰ Interviewing求职 Ⅱ Renting a Flat租房 Ⅲ In the Restaurant就餐 Ⅳ Reading Newspapers an―Magazines读书看报 Ⅴ Maximal Exercise极限运动 Chapter Seven Business Trip商务旅行 Ⅰ Applying for a Visa申请签证 Ⅱ Booking a Plane Ticket预订机票 Ⅲ Checking Luggage行李托运 Ⅳ Getting Aboard登机 Ⅴ Buying Souvenirs买纪念品 Chapter Eight Bank Business银行业务 Ⅰ Opening an Account开立账户 Ⅱ Inquiring about Interest Rates询问利率 Ⅲ Depositing存款 Ⅳ Withdrawing取款 Ⅴ Exchanging Money货币兑换
