新文科语言服务学术文库-翻译服务管理

全书共分9章，外加参考 文献、阅读书目和附录。第 一章为引论，介绍了创立翻 译公司所需的准备工作；第 二章介绍了组织架构发展； 第三章阐述了公司应该如何 撰写商业计划书；第四章介 绍了翻译质量管理；第五章 介绍了质量管理流程；第六 章介绍如何编写工作手册； 第七章就如何进行人力资源 管理进行了探讨；第八章介 绍客户关系管理；第九章介 绍了引退策略。

杰弗里·萨缪尔森-布朗(Geoffrey Samuelsson-Brown)是一位经验丰富的译者和商业顾问，从一名自由译者发展为Aardvark翻译服务有限公司创始人与董事长，拥有30多年翻译经验与企业管理经验，曾在英国萨里大学(University of Surrey)教授翻译实践、翻译技术、译员服务意识等课程，著有《译者实用指南》(A PracticalGuide for Translators)等书。

List of Figures Foreword Dedication Preface Technological change Getting the balance right 1 Introduction Setting up a translation business Summary of tasks for setting up a company What type of organisation? 2 Organisational Development Write a business plan! Making the decisions Making the transition from a single practitioner Determine where the organisation wants to be Diagnose the present state 3 The Business Plan What services resources do you plan to offer? All languages in all subjects? From where are you going to run your business? Overview Delegation and departmentalisation The organisation and its industry Developing services 4 An Introduction to Quality Management ISO 9001:2000 European standard for translation services Documented quality management from the outset Quality policy Commitment Quality gap analysis Benchmarking and quality management Quality framework Contract review Project management Pre-delivery checks on translations Communication and understanding Quality Procedures Document control Control of documents Approval prior to issue Document status Other documents Records Management reviews Product realisation Order registration Customer focus Benchmarking customers Customer complaints