An Overview of Business Communication
Part One Business Letters
Chapter 1 Parts and Formats of Business Letters
Chapter 2 Sales Letters
Chapter 3 Inquiries
Chapter 4 Reply to Inquiries
Chapter 5 Offers and Counter Proposals
Chapter 6 Orders and Supplies
Chapter 7 Letters Concerning Shipment
Chapter 8 Letters about L/C Payment
Chapter 9 Letters about Debt Collection
Chapter 10 Claim and Adjustment Letters
Part Two Internal Business Communication
Chapter 11 Memos
Chapter 12 Reports
Chapter 13 Meeting Minutes
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